Brandon Fernandez Email & Phone Number

Riverside Ca

• Takes an average of 8 to 10 calls daily in a high-volume call center in order to Evaluate Homeowners situation, credit report, income, and mortgage information to determine eligibility for Keep Your Home California Programs. • Practices ability to defuse escalated situations through interactive listening and problem solving per client(s) needs. • Assists Management with training as lead trainer by creating and keeping up to date training folders and conducting side by side training as needed. • Continues to assist as a back-up Triage associate on an as-need basis. • Consecutively maintained top ranked Counselor amongst the Counseling Department.

Riverside Ca

• Provided customer service by in taking an average of 50 to 80 call daily to evaluate Homeowner’s basic information to start or reopen sessions for counseling, provided program information, and connected Homeowners to proper departments based on client’s needs. • Maneuvered multiple programs and screens to relay current needed documents, disbursement amounts, and processing notes to Homeowners to efficiently complete each process. • Helped protect homeowner’s privacy by maintaining constant questioning of validation information before sharing private information. This helped keep third parties such as friends, relatives, and companies from obtaining unauthorized information from clients.

Riverside Ca

• Provided customer service by in taking an average of 50 to 80 call daily to evaluate Homeowner’s basic information to start or reopen sessions for counseling, provided program information, and connected Homeowners to proper departments based on client’s needs. • Maneuvered multiple programs and screens to relay current needed documents, disbursement amounts, and processing notes to Homeowners to efficiently complete each process. • Helped protect homeowner’s privacy by maintaining constant questioning of validation information before sharing private information. This helped keep third parties such as friends, relatives, and companies from obtaining unauthorized information from clients.

Riverside Ca

• Prepared Orders for clients as part of kitchen prep. • Helped keep kitchen and lobby cleaned and up to city health code standard. • Delivered an average of 10 to 15 Orders to client’s location when required.

Bakersfield, California Area

• Assisted Doctors with restraining patients in order to provide a safe environment for other patients and Doctors in the facility. • Assisted Doctors with watching over 5 to 10 patients at a time while patrolling halls and patient lobby area of the facility. • Managed oil pick up activities while on site with oil rigs to provide safety and accountability for both oil workers and truck drivers.

Redlands Ca, Bakersfield Ca

• Patrolled Inside and outside perimeters for client every hour on rotation with other officers. • Electronically logged truck trailers and loads in and out of the warehouse daily prior to pick up and delivery of products. • Logged daily activities of all duties performed during patrols for clients.