Develop and execute the business strategy, ensuring alignment with the company’s overall goals and objectives.Drive business development efforts, including identifying new opportunities, building client relationships, and expanding the company’s presence within the Salesforce ecosystem.Oversee project delivery, ensuring high-quality solutions are delivered on time and within budget, resulting in high customer satisfaction.Collaborate with cross-functional teams, including sales, marketing, and delivery, to enhance service offerings and drive innovation.Manage financial performance, including budgeting, forecasting, and P&L responsibilityMaintain up-to-date knowledge of Salesforce products, services, and best practices to ensure the company remains a competitive leader in the market.Attract, retain, and develop talent within the organization, providing mentorship and career development opportunities for team members.

Executive Client Partner, developing strategic plans that align with client priorities and emphasize tools and services that can improve efficiency, streamline processes, or increase profits. Provide ongoing client support to address challenge or resolve issues. Lead Steering Committee and QBRs. Account planning to position OSF Digital as trusted Salesforce Partner.

Delivery Leadership for Salesforce Commerce Cloud team. Created, implemented, and grew go to market strategy for managed services engagements that resulted in $4M USD annualized revenue in first 10 months. Lead pre-sales efforts as Bid Manager, defining a presales-as-a-project approach that was adopted by the Commerce Cloud pre-sales team.

Manage $3+ million ARR book of business for Managed Services central region. Owned bid response efforts, from proposal creation to leading oral presentations. Partnered with the sales team on opportunities, including scoping and establishing deal margin. Negotiate renewals and new business with Enterprise clients. Support Success Management team of 4+ employees with a broader team of 50+ delivery resources. Address client escalations and expansions with sales & project teams. Frequently have face to face discussions with Executive level project sponsors. Directly supported strategic accounts as acting Customer Success Manager, including several significant and strategic “red” accounts and turned them around. All of these accounts became strong long term meaningful clients for multiple years.

Be a critical thinker: solve tough problems for the world’s biggest brands, work together, and be relentless in ensuring successful outcomes for clients.Be a Steward: look after each other and the company on our collective journey to success by being accountable, doing the right thing, and promoting a caring corporate culture.Be an Underdog: be determined, crafty, spirited, resilient, and tenacious. Challenge conventional wisdom and refuse to take no for an answer.

Led team of peers on best practices, processes, training, and success. Identified, assessed, and solved complex business problems where analysis of situations or data required an in-depth evaluation of variable factors. Participated in bid teams, including preparing proposal documentation and an active role in oral presentations. Interacted with senior management at a client and/or within Accenture on matters where they needed to gain acceptance on an alternate approach. Acted independently to determine methods and procedures on new assignments. Managed delivery teams and/or work efforts at a client. Led delivery for ITOM solution to largest diamond retailer. Successfully implemented multiple ITOM/Custom applications with northeast government entities. Conducted managed services team of 8-10 resources for a Fortune 500 Atlanta based conglomerate.

Led consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. Managed all aspects of project delivery and solution delivery. Led and managed the implementation project team. Prepared all client facing and internal deliverables. Identified opportunities to provide additional value to clients. Drove the continuous improvement of our implementation methodology and service offerings based on client experiences. Delivered asset management solution to oldest private Wall Street bank.

Developed, documented, and deployed policy and procedure to meet customer security requirements. Researched, managed, and supported security tools to enhance compliance with industry standard certifications. Managed other IT projects, including consolidating a global voice infrastructure to a single voice provider, auditing assets, and deploying software.

Successfully deployed IPv6 provisioning solution that resulted in a market facing product. Managed projects and communication with the third largest customer, resulting in successful renewal. Developed, documented, and deployed security policy and procedures that lead to a more security oriented culture. Planned and managed project that migrated an entire data center infrastructure of over 130 servers on time with no unplanned service impact.

Oversaw all activities while the playing fields/courts are open. Assigned staff to tasks/duties. Resolved hostile situations between teams and/or staff. Led informational meetings regarding upcoming events. Emailed team captains. Collaborated with other managers on new sport ideas, rule changes, etc. Validated staff time sheets.

Oversaw Intramural Officials, prepared game schedules, maintained upkeep of fields and courts. Filed papers, delivered campus mail, ran errands

Collaborated with engineers to design redundant authentication systems. Aided with on-site customer network assessments. Provided onsite support to large manufacturer in northeast. Installed hardware and upgrades in multi-tenant data center.

Provided customer services and occasionally processed financial transactions.

Aided in estimation office by calling suppliers for quotes, communicating with contracting officers, and calculating estimates.

Supervised children and counselors for a group of 50 to 75 children. Planned a daily schedule, enforced behavior expectations.

Responsible for group of eight to twelve children, ages six to twelve. Organized games, provided first aid and maintained order.

Cleaned, prepared lunches, and escorted children to activities off site.