Project management and delegation, coordinating with executives to develop and execute timelines across multiple platforms, creative ideation and collaborative producer across an array of visual and audio deliverables.Creative lead on development and construction of the ARKitects’ Playground project on the Steam platform, which successfully launched as a charity fundraiser 7/22/23, raising almost double our goal for AbleGamers to provide adaptive gaming equipment to disabled gamers.Community building, onboarding, guideline enforcement, and conflict resolution as Discord community Head Administrator.

Graphic & Visual Design with emphasis on Trade Publishing services such as ebook conversion & formatting, print book page layout & typography, author branding & platform development, book cover design, web design, and motion graphics. http://www.wolfgateproductions.com

Part-Time Bookseller at Barnes & Noble, I utilized my knowledge of the book industry to assist customers while building rapport and credibility in order to drive sales and increase loyalty Memberships. I Maintained a positive store and team environment, ordered and merchandised products, and facilitated store events and sales promos.In 2020, during the initial Covid-19 lockdown, I was selected to assist with a comprehensive store layout reset. After reopening, I was given responsibility for much of the store's visual identity, including traditional chalk-board artwork for in-store signage, as well as managing the store's Social Media accounts. I worked closely with store management to develop strategies for driving engagement and visibility within our community, as well as the development of visual assets and photography to execute those strategies. During the holiday season, I was utilized as the primary onboarding and training lead for new seasonal employees. Ranked #1 in the store for new Memberships, and total Membership conversion for 2020.I have worked at the Denver West (CO), Woodinville (WA), and Lynnwood (WA) locations, and have served as Social Media Specialist at the Woodinville and Lynnwood stores. In this role, I substantially increased platform audiences on a consistent basis, crafted content that was reshared by authors, publishers, as well as the corporate Barnes & Noble media team, and increased engagement on Instagram, Facebook, Twitter, and TikTok.

Supervised credit card call center & teams therein, responsible for troubleshooting account and system issues, resolving customer disputes and complaints, managing team members, designing and implementing employee engagement campaigns & visuals, and analyzing creditworthiness for client services, all while maintaining a seamless branding experience for our client's customers. Active participant in Associate Engagement Committee, Career Enrichment Program, and recipient of multiple awards and recognition.

Managed sales floor and operations in specialty retail environment, oversaw training, merchandising, scheduling, financial operations, and logistics tasks. Directly supervised and/or trained teams between 5 and 35 strong, and consistently achieved top 5 rankings in personal performance metrics in a top-ranked store for our district. Additionally coached and administered corrective action as necessary.

Provided exemplary customer service on the book floor, music department, and the cafe; while stocking and organizing products, setting up displays and planograms, ordering and calling customer special orders, and assisting at cash registers. Supported several large events, including Harry Potter midnight release parties.

Managed Lifestyles Department (combined music, video games, musical instruments, boutique & novelty departments), pioneered cross-training initiative across all departments, maintained merchandising and promo campaigns, managed stock levels and special orders. Assisted with Cañon City location store setup and store grand opening, as well as several in-store events including Lord of the Rings and Harry Potter release parties.

Won 3rd Place for Electrical Engineering in the National Design & Drafting Competition in 2003.