Brandon Mingo Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

The Team Lead, Market Operations is responsible for running the local Carvana hub (Tempe Vending Machine) and everything that comes with it; daily operations, logistics, team engagement and effectiveness, customer interactions, registration documents, and the market's ongoing success. Assesing business trends and proactively creating solutions to potential issues. Working closely with a team of talented Customer Advocates and responsible for providing vision and development opportunities. -Continuous positive force within the market, creating strong morale and spirit throughout the team.-Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. -Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.-Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.-Generate and monitor regular reports to present to upper management.-Drive production in a fast-paced customer service environment and keep every detail of the market operating.-Actively look for ways to improve the overall customer and Advocate team experience.-Address and effectively manage complex and sensitive customer-facing issues.

Gilbert, Arizona, United States

Developed recruitment strategies to attract, screen, and hire qualified healthcare professionals for clients at federal government hospitals.Partnered with Indian Health Services (IHS) and Veteran’s Affairs (VA) across the United States to deploy nurses where needs were critical.Specialized in crisis contracts during the COVID-19 pandemic that included Intensive Care, Medical Surgical, and Emergency Room.Managed providers through the government security clearance process in order to begin assignments on time.Surpassed company set initiatives for provider headcount, facility billing and company’s gross margin goals.Achievement’s:-AB Staffing Goal: $7,500 in weekly gross margin from working headcount.-My Achievement: $15,000+ weekly gross margin. $65,000+ in weekly billing to clients. Managing 15-20 Registered Nurses, Licensed Practical Nurses, and Medical Assistants at 10+ facilities nationwide across multiple specialties .

Glendale, Arizona

Recent Updates:•#1 in growth to last year (+25%) in the entire region including all store types across the western U.S. Q3 2019. Achieved again in Q4 2019 (+11%).•Top 3 in the district for best “Voice of Customer” feedback for the entire fourth quarter 2019. This is a survey ranking everything about the store experience given to all customers on their sales receipts.

Las Vegas, Nevada

Opened the entirely reimagined prototype concept store at Fashion Show Mall on the Las Vegas Strip. The largest in the world and only location with both adult and kids full size prototype stores in one location. This location will premier many other new features that are a first for the company’s prototype locations globally: •Features both adult and kids merchandise in their newly designed spaces.•Large open floor plans with more sales-floor square footage than all other prototypes currently open. •Maintains “tier one” inventory levels for all categories of merchandise to optimize selection for the customer experience.•Testing multiple new features to enhance the customer experience/engagement within the store from entry to check-out.•Frequent contender for “test” products to diversify inventory portfolio. Staff: 80+ and annual sales of $11 million.RECENT ACHIEVEMENTS:•Top store in the region spanning entire west coast for North America in sales volume. #1 volume driver for Q1 2019. •Top 5 stores in the world for ‘Fierce’ fragrance relaunch sales goals.•Top 5 stores in the world for Black Friday Weekend sales.

Chandler, Arizona

Recent Updates:•Achieved highest comps to LY & company goals for Q4 2017/Q1 2018 region wide.•Vice President requested a formal write-up for my own business practices within the store, this was in recognition of well above average sales, metrics, staffing, and merchandising compared to other stores.•Frequently regarded as the most organized, clean, and standardized carve-out (offering both adult and kids merchandise, one of only 30 in the entire world) stores in terms of aesthetics and operational efficiency. •Constantly recognized for extremely high-performing sales and Key Performance Indicators by the Home Office, including my own District Manager, Regional Manager, Director, and Vice President•Worked with the Real Estate Department gathering and analyzing information for new "prototype" store locations within the district, formal research and write-up requested.•Offered multiple Home Office positions in the Recruiting and Customer Engagement departments of the business. •Q3 2017: Up 12% to company set sales goals and up 25% to last year sales, this with about a 5% increase in foot traffic, the only store in the district seeing foot traffic increases. Revitalized moral among management and part-time staff to decrease turnover. Completely reorganized stockroom for optimal efficiency in vital operations. Currently standing at positive sales growth in terms of plan and LY. Grew conversion among customer purchases even with an increase of foot traffic to LY. Gained positive recognition from District & Regional Manager through store audits which score higher than average, also through positive performance notation through HR portal. As of July 2017, ending the financial second quarter of the year, achieved "Level 2" (up 10% or more to sales plan) sales growth for the third time in a row, recognized for achieving this benchmark at three different stores in separate markets, increased sales to LY as well. Staff: 30+ and multi-million dollar annual sales.

Scottsdale, Arizona

Achieved growth of 30% above company sales goals in the last year for all locations managed, this is above the present company average. Able to maintain an exceptionally low part-time and manager turnover percentage in comparison to company standards. These positive metrics are visible and recognized through constant positive feedback from corporate visits to the store by District/Regional Mangers, Directors, VP's of Stores, and the CEO. Walked the CEO through a floor set and provided insight on business needs and ideas, in which she noted for possible company rollout. Store audits place this location and all others managed in the top tier of stores in the region. In addition, recruited and staffed the store to meet budgeted hours allotted by the company and trained two MIT's in role as Assistant Managers. Staff: 20+ and multi-million dollar annual sales.

Paradise Valley, Arizona

Paradise Valley, AZ location placed in top 5 (#2) performing store locations on regional conference call in terms of sales goals. Recognized by District & Regional Manager for successful and well-above expected sales goals. Drastically reduced shrink in both units lost and total dollar value. Successfully trained two new MIT's into their Assistant Manager role. Staff: 20+ and multi-million dollar annual sales.

Tucson, Arizona

Able to effectively staff and retain employees this store location after frequent manager and part-time brand representative turnover. Stabilized staffing goals and training for seamless turnover to new management. Achieved positive comps in Key Performance Indicators. Reduced shrink during inventory cycle under my role as manager. Successfully trained two new MIT's into Assistant Manager role. Staff: 20+ and multi-million dollar annual sales.

Scottsdale, Arizona

Positive feedback received from corporate leaders through store visits and audits in each quarter of business. These well-recieved interactions were direct causes for promotion to store location in need of effective store management. Placed next into Store Manager role to remedy under-performing stores in the district. Staff: 40+ and multi-million dollar annual sales.

Scottsdale, Arizona

The Manager in Training (MIT) program is a ten week program that immerses a manager in all aspects of running a multi-million dollar business for Abercrombie & Fitch. Training takes place in store locations. Each week the program focuses on a different aspect of running the business. The program trains on the necessary principles of management including creating the best in-store experience, recruiting, diversity, human resources, store operations, and visual merchandising. The program is structured and provides daily and weekly feedback from the Store Manager and District Manager. Completes daily readings and exercises, experiences and learns through on-the-job training, and completes weekly assessments. Must successfully complete the training program to be moved into an Assistant Manager role.Skills Learned On The Job:• Passion for the Brand • Customer Focus • Multi-tasking • Problem Solving • Asset Protection • Attention to Detail• Adaptability/Flexibility• Register Use• Management Skills• Planning and Organizing• Product Knowledge• Visual Displays• Fashion and Trend Knowledge Qualifications:• Bachelor’s degree from an accredited university • Strong problem solving skills • Sophistication • Diversity awareness • Ability to work in a fast-paced and challenging environment • Team building skills • Self-starter • Strong interpersonal and communication skills • Drive to achieve results

Scottsdale, Arizona

Effectively completed Manger Training Program, leader in weekly sales performance, Buckle Credit Card applications processed, and 'Guest Loyalty' program additions. Successful corporate visits to store and positive interactions with company leaders allowed me to perform statewide on traveling business support team. Was able to grow these locations sales figures, customer rapport, and growth in company services, i.e. Buckle Credit Card applications, 'Guest Loyalty' sign-ups, Personal Shopping Appointments, etc.

Lake Tapps, Wa

Sole branding executive at SLATE clothing boutique in Lake Tapps, WA. Specialty retailer for young men's and women's lifestyle apparel. Worked with business owner in order to successfully brand and advertise retail spot in order to increase gross profits. My position included but was not limited to planning and executing specific events and trunk shows, creating unique visual displays, floor layout schemes, and new signage with design aesthetic in both the interior and exterior spaces. I was also head of incorporating a new company tagline, a branded take-away item for customers upon purchase, as well as enhancing the label’s social media and web presence.

Auburn, Washington

Patient support, scheduling/confirming appointments, coordinating insurance coverage, pre-testing for doctor, selecting frame styles, visual merchandising, office maintenance. Participated in many industry leading conferences for further education on innovations and services within optometry.

Greater Seattle Area

Internship position for B.S. program. Planned, executed, and completed several events for clients including NCRC Rugby Tournament and Microsoft for the Windows 8 National Launch Party. Was active in creative development, venue selection, marketing strategies, and working on site at events.

Greater Seattle Area

Planned and executed first ever cancer walk to benefit "Helping Hands" at MultiCare locations. 100% of proceeds were donated to the organization to help patients and their families with oncology treatment costs. Raised over $2,000.

Greater Seattle Area

Team effort to research trends, pull garments from sales floor, style models, and present to panel of judgments for review and selection for visual merchandising in store. Stylist on Multiple Photo Shoots; Group projects to style and photograph model representing brand labels for Fashion Styling and Advertising courses, coordinated photographer, hair/make-up, location, model, and garments for outdoor photographs.

Greater Seattle Area

Cross Marketing Coordinator, developed marketing plan for physical store location prior to Lisa Vian Hunter's appearance on NBC's Fashion Star.

Greater Seattle Area

Processing deposit and withdrawal transactions, opening new accounts, issuing debit cards, collecting payments towards loan accounts, managed tellers on particular shifts.

Bachelor Of Science - Bs, Fashion Marketing & Management

Achieved B.S. in Marketing & Management with a focus on consumer science and business operations. Heavy emphasis in business startup.

Associate Of Science - As, General Studies

Achieved direct-transfer A.S. to enroll in an accredited B.S. program.

High School Diploma