Lead all aspects of order processing projects for customers globally. This included overseeing multiple projects from start to finish, with completions by deadline, and within design criteria. Aspects include managing all elements of scope: schedule, multi-department coordination, design, engineering, issue resolution, and serving as the liaison between teams on manufacturing floor and management during production of the project.Provided external customer support including quote / spec reviews, gearbox BOM generation, sales order processing, warranty evaluations, failure analyses, and assistance with general technical support.Conducted hands on warranty evaluations, root cause analyses and trouble shooting.Supported internal process improvement and product development initiatives including, testing gearbox in operation heat generation, vibration and sound pressure.Independently managed day-to-day activities, including ECRs, dimensional drawings, data sheets, order processing, and other duties as assigned.Internal auditing of manufacturing processes including implementation of 5S lean manufacturing.

Led training seminars for case management division.Conduct and document unaccompanied child assessments in accordance with ORR policies and procedures.Maintain ORR database, UCPortal.Supervise, track and review case submissions in order to confirm case is properly documented and complies with policy requirements.Quality AssuranceStrategic PlanningProgress Metrics & TrackingResource Allocation & UtilizationConfiguration managementProcess ImprovementVendor RelationsCost ControlData AnalysisSchedulingDocumentation DevelopmentTask ManagementOrganizationAttention to Detail