At Blue Arch, we do things a little differently. We're not just a superior IT and telecommunications provider; we're a trusted business advisor to numerous companies throughout the Portland Metro Area.We use advanced computer network monitoring software and IT support services to help your company become more streamlined, productive, and profitable. We believe technology should propel your business forward, not hold you back.Key Offerings:>> 30-Minute Response – Guaranteed: Our expert technicians respond to your IT support call within 30 minutes or less. If not, we’ll fix it for free.>>No Long-Term Contracts: All our contracts are month-to-month. Unlike most Managed Service Providers that require 3-year or longer commitments, we retain long-term customers through our high service levels.>>Lightspeed Repair: Your computer network and time are too valuable to wait. We offer proactive remote IT support and network services for secure remote access. If remote access isn't possible, a technician will be dispatched the same day.>> No Geek Speak: We explain IT support and maintenance clearly, without technical jargon, ensuring you understand everything without feeling overwhelmed.

Handmade cookies, cakes, pies, pastries, and other baked goods, combined with high quality coffee and tea from local purveyors.

Leveraging a wide skillset to assist clients with what they need. Past work has consisted of:- Developing logos, graphics, flyers, product labels, and other visual content.- Advising on business processes, business planning, and start-up strategy.- IT systems advice, installation and management (On-site and remote)- Designing and manufacturing small parts and products using 3D printing, CNC laser cutting, and other methods.- Copywriting and document editing.- Other new and interesting projects as they come along.

0.5FTE - Worked with the School of Medicine's Undergraduate Medical Education team to assist first-year Med Students with testing, technology, and curriculum delivery.0.5FTE - Worked with the Biomedical Engineering Department in planning, sourcing, and deploying technology and resources across the S. Waterfront and Markham Hill campuses. Primarily responsible for configuring and deploying computers for use in AI- and ML-assisted computational biology and various area-specific research groups (cancer, diabetes, hearing loss, etc.).

Resolute Software offers full-cycle software engineering and consulting services by focusing on agile, continuous and predictable delivery of solutions that help organizations transform and expand their digital presence. Always ready to embrace a challenge, our distinctive approach to software development, passion for building robust, future-proof solutions, and commitment to understanding customers' requirements and their ecosystem, make us your perfect technology partner.

Kasama is focused on partnering with clients to uncover and solve safety and efficiency issues through facility safety marking, labeling, and more. Our team has decades of experience with OSHA, 5S/Lean, ANSI/ASME, and other safety and productivity models. We partner with top manufacturers to offer the most reputable, industry-vetted products.- Worked with ownership to develop start-up strategy and core competencies.- Developed and managed a flat organizational structure to allow for agile, autonomous work.- Facilitated communication within the organization to streamline processes and projects.- Provided training and supplemental resources to staff and ownership for all business processes.- Developed calculation tools for sales and project managers to quickly and accurately quote projects.- Originated and managed projects and customer relationships.- Developed strategic relationships with vendor partners.- Worked with the Marketing Director to develop and implement the marketing strategy for products and services.- Researched, installed and managed all IT hardware and software including network infrastructure, PBX phone systems, IP phones, computer workstations, printers, security systems.

Principally focused on research and development within the safety products realm.- 3 years of management in warehousing, manufacturing, and customer technical support.- Developed knowledge and became a subject-matter expert across the organization.- Was a trusted member and resource of the executive management team.- Was the Project Manager and led a 6-person software development team to develop LabelSuite.- Partnered with the Creative Director to design the UI and UX for LabelSuite.- Developed and managed software development standards using Scrum and Agile techniques.- Oversaw code review and maintained code standards to avoid regression.- Created and delivered development budgets and status reports to the executive management team.- Consulted with ownership to develop new manufacturing techniques by designing, developing, and managing machinery and processes.- Created and managed standard operating procedures for manufacturing and technical support processes.- Utilized CAD software to design new products, create facility layouts for manufacturing and warehousing, and improve productivity through spaghetti diagrams, value stream maps, and other lean tools.- Developed the SignCast line of products.- Worked with the Office Manager to improve lead times and out-of-stock occurrences through predictive sales analytics, production scheduling, and vendor diversification.

I managed extremely talented people who have a passion for helping companies increase safety, productivity, and profitability through innovative safety products and information.- 3.5 years of increased management of administrative, marketing, sales, manufacturing, warehouse, and technical support/customer service staff. - 3 years of human resources management, including employee policy development, payroll management, benefits administration, scheduling, hiring/termination, conflict resolution, performance appraisals, and training. - Consulted with ownership in the development and management of internal financial and information controls for compliance and liability management.- Worked with ownership to develop and implement the company mission statement, core values, standards, and policies.- Developed and delivered financial reports to ownership.- Was a member of the team to transition product information, financial transactions, and customer data from multiple systems to a unified CRM/ERP system. - Contributed to the development and modification of workflows, standard operating procedures, and training for the implemented CRM/ERP.- Interpreted and advised on OSHA, NFPA, IIAR, ANSI, ASME, federal, and local laws, regulations, and professional standards.- Drafted and submitted initial proposals for a GSA schedule contract, and managed GSA contract solicitations. Researched and analyzed applicable federal contract laws and regulations.- Established and managed relationships with customers, vendors, and service providers.- Researched and implemented IT appliances and software. Installed and managed network infrastructure, PBX phones, computer workstations, printers, security, and other IT hardware and software.- Worked with marketing to develop pre- and post-sales support documentation, podcasts, video content, and other derivative works.- Coordinated and attended safety trade shows to promote safety products and lean manufacturing tools.

As a Sales Manager, I had a dual responsibility to assist customers and sell products, as well as lead a sales team.- Managed a team of highly-motivated account managers.- Developed and implemented training.- Tracked sales metrics, recognized industry trends, and directed efforts to capitalize on opportunities.- Developed and delivered sales performance reports to ownership.- Worked closely with the Marketing team to develop effective pre-sales product literature.- Worked with ownership to onboard new products.- Developed key relationships with vendors and customers.

- Technical Support liaison for the Sales Department providing technical training to the sales team.- Develop sales relationships with resellers and end-users.- Responsible for customer outreach as part of a dedicated customer service initiative.

- Understanding key features, core functionality, and troubleshooting methods on electromechanical and automated time & attendance solutions.- Assist customers over phone/email with issues they experience with their timeclocks.- Responsible for soliciting support packages to companies for their timeclock solution.- Develop training and end-user technical documentation, user guides, and knowledge base articles.