Brandon O'Bryant Email & Phone Number

Washington, District Of Columbia, United States

Arlington, Virginia, United States

Arlington, Va

• Provide IT support to the Army National Guard (ARNG) National Capital Region (NCR)• Efficiently handle high volume ticket queue• Support a 24x7x365 Service Desk• Image workstations using SCCM• Utilize BMC Remedy as the IT Service Management System• Perform tier 1 and tier 2 support (escalating as needed)• Participates in meetings as required• Relocate customers to new desks as customers in/out process• Reset voicemail passwords for Avaya Digital/VOIP phone system• Installation of new hardware’s and software’s.• Processing software’s and hardware’s by coordinating user setups, installations and upgrades.• Provide training to end users.• Work with outside vendors as needed

Washington D.C. Metro Area

• Responding to, resolving, or escalating trouble calls/support requests via telephone, email, or Microsoft System Center Service Manager (SCSM) ticketing system. • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.• Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).• Provides software and system troubleshooting and support.• Provides technical support and training to end-users.• Maintains current knowledge of relevant technology as assigned.• Participates in special projects as required.• Imaging computers via System Center Configuration Manager (SCCM)• Build/Manage virtual servers• Configure network printer’s to be added to the print server• Image, configure, and deploy Hosted Virtual Desktop (HVD) units (WYSE terminals and thin laptops)• Provide Hosted Virtual Desktop (HVD) troubleshooting and support • Experience using and configuring VMware Horizon Client• Virtual Machine administration via VMware Horizon 6 View Administrator• Experience with Bitlocker Encryption• Experience with Symantec Endpoint Encryption• Provide support to multiple GDIT sites as well as remote employees• Provide training/guidance to less experienced technicians• Setup Microsoft Lync enabled phones• Experience using/troubleshooting Microsoft Lync 2010/2013• Experience using/troubleshooting Cisco VPN• Experience using RSA SecurID tokens (physical and software) for authentication• Experience using RSA Security Console• Remediate vulnerabilities of computers on network• ActiveRoles Server (ARS) Active Directory Management – unlock accounts, reset passwords, enable/disable accounts as needed, create computer objects, move objects between Organizational Units

• Responding to, resolving, or escalating trouble calls/support requests via telephone, email, or Microsoft System Center Service Manager (SCSM) ticketing system. • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.• Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).• Provides software and system troubleshooting and support.• Provides technical support and training to end-users.• Maintains current knowledge of relevant technology as assigned.• Participates in special projects as required.• Imaging computers via System Center Configuration Manager (SCCM)• Manage virtual servers• Configure network printer’s to be added to the print server• Image, configure, and deploy Hosted Virtual Desktop (HVD) units• Provide support to multiple GDIT sites as well as remote employees• Provide training/guidance to less experienced technicians• Setup Microsoft Lync enabled phones• Experience using/troubleshooting Microsoft Lync• Configure email on mobile devices using the Blackberry Enterprise Server (BES) and GOOD for Enterprise Server (for non-blackberry devices)• Remediate vulnerabilities of computers on network

Washington D.C. Metro Area

• All of the responsibilities of the Junior Network Analyst• Manage and prioritize multiple simultaneous projects• Troubleshoot blackberries• Participates in or leads special projects as required by the Project Manager• Provide timely written reports of work statuses as requested• Excess equipment management• Video Teleconference (VTC) setups on Tandberg 6000 units• Setup bridged VTC’s via a Codian Multipoint Control Unit (MCU)• Participated in Windows 7 testing• Participates in Windows 7 deployments• Participates in various software testing• Purchasing• Re-imaging computers• Equipment re-fresh projects• Remediating vulnerabilities of computers on network• Citrix/RSA troubleshooting• Track tickets via HEAT ticketing system

Arlington, Virginia

• Employ exceptional customer service skills• Responding to, resolving, or escalating trouble calls/support requests via telephone, email, fax, or service desk ticketing system• Support the acquisition and inventory of hardware and software• Provide technical support and troubleshooting to users• Participated in special projects as required• Provide desktop computer, printer, and video teleconferencing support• Perform installation/moves/replacements of pc equipment and peripherals• Provide timely updates of work status via service desk ticketing system• Ensure proper procedures/guidelines are followed during performance of duties

• Provide excellent customer service to students and faculty• Oversee the daily performance of computer systems• Answer user inquiries regarding computer software or hardware to resolve problems• Refer major hardware or software problems or defective products to vendors or technicians for service• Develop training materials and procedures• Troubleshoot computer network including hardware, software, projectors, and printers• Install and remove software and hardware• Perform removal of viruses, spyware, and malware• Conduct inventory of equipment• Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software• Deliver equipment to offices and classrooms on campus• Imaging and post configuration of PC’s using Symantec Ghost• Provide assistance to other campuses through remote administration

Provided excellent customer serviceConducted inventory of merchandise and organized stock room