• Interpreted and analyzed data to manage ongoing reports. • Used Microsoft Excel to create and maintain daily and weekly reports. • Monitored and connected with team members for corrections and updates as needed. • Attended weekly calls with the client to provide business-related updates, including answering questions related to current work and providing solutions for ongoing issues when applicable. • Led and facilitated calls with business contacts as applicable to monitor patient progress, resolve data discrepancies, research missing data, handle inquiries, and provide updates as requested. • Reviewed, approved, and triaged referrals to the specialty pharmacy as needed. • Created and maintained Helpdesk tickets related to business issues on behalf of management and provided updates in a timely manner. • Planned, organized, coordinated, and managed major and minor projects. • Managed activities of multiple projects and resources to ensure timely completion. • Validated incoming data and identified and escalated data feed issues internally and externally. • Handled inbound/outbound calls as needed from patients, specialty pharmacy contacts, client/manufacturer contacts, and internal team resources. • Worked collaboratively and diplomatically with multiple parties to define project scope, goals, and deliverables; acquired information, set deadlines, and monitored progress. • Provided subject matter expertise for historical data and team-related content. • Certified continued adherence to all contractual obligations with the client and ensured all data was valid for their receipt. • Delivered training to team members and management on tasks to provide cross-training opportunities and ensure proper coverage during absences. • Compiled and presented status reports to management, keeping them abreast of projects with summary updates along with revised policies and procedures relevant to the project.

• Communicated with physicians at regular intervals throughout course of therapy and developed an effective working relationship. • Assisted physicians to maintain appropriate cost and care for their desired patients’ outcomes. • Facilitated constant contact with financial assistance programs for cost of therapy assistance. • Enhanced a collaborative relationship to maximize the patient’s and family’s ability to make informed decisions. • Collaborated with clinical staff in the development and execution of therapy, and achievement of desired goals. • Mobilized resources and outbound communication, as needed, to assist in achieving desired clinical outcomes within the requested timeframe. • Acted as patient advocate: Investigated and reported adverse occurrences. • Initiated and presented “taper letters”, as appropriate.

• Designated as first source of contact for organization. • Proficient in claims and reimbursements. • Communicated with clients and prospective clients. • Assisted in organizing patient database for the input of patient and client information. • Corresponded with 50+ different health insurance companies. • Utilized insurance verification software and equipment. • Maintained insurance verification records with Microsoft Excel to create monthly and annual tracking records. • Planned, developed, and coordinated program activities to meet organizational objectives and goals. • Conducted formal presentations related to program matters. • Drafted policies and procedures for program implementation. • Trained multiple staff members as part of on-boarding and refresher trainings. • Assisted with the review, evaluation, and recommendation of software and hardware updates.