Brandon Priem Email & Phone Number

Minneapolis, Minnesota, United States

Phoenix, Arizona Area

• Partnered in the strategic development and implementation of a premium servicing platform focused and enhancing the customer experience for American Express, Top Tier, Business Centurion card members. Facilitating.
• Supporting a team of 55 American Express employees working collaboratively to enhance the top tier customer experience by delivering industry leading service and support. Focused on driving and increasing annual.
• High level Management of overall portfolio performance of 770 American Express Members, conducting a consistent assessment of business and servicing trends to aiding in the creation and implementation of creative.
• Setting team and individual performance goals, and using organizational performance metrics and reporting to drive performance and business results. Maintaining visibility on customer interactions to ensure.

Phoenix, Arizona Area

• Driving results for a team of 13 to 15 highly skilled and tenured American Express Premium Servicing employees. Increasing employee engagement while implementing key change management strategies.
• Elevating customer satisfaction and consumer survey responses, increasing organizational Net Promoter Score by 8 points year-to-date and increasing survey responses by 20%.
• Collaborating alongside leadership, peers, and subordinates to create and implement strategies that drive and grow American Express Travel and Lifestyle.
• American Express 2016 Q1 Tribute Award recipient, rewarded for innovating a closed stream organizationally focused media to broaden communication and delivery consistent, effective messaging.

Phoenix, Arizona Area

• Partnered across the Global Servicing Network focused on serving American Express card holders with integrity, trust, security and quality. Engaged and passionate, was an active participant and not an observer, using.
• Managed a high-volume, revolving portfolio of past due and current, high balance accounts, engaging organizational risk strategies to determine real-time spend capabilities.
• Negotiated, collected and resolved accounts using persuasive communication skills and a consultative approach to encourage future card usage.
• Utilized negotiation and influencing abilities by offering American Express Small Business and Consumer customers’ solutions using products and services from the American Express Portfolio.
• Managed high-volume portfolio in timely and effective manner while observing Financial Conduct Authority guidelines and exceeding performance standards and quality goals.

Camp Pendleton, California

• Collaboratively managed Marines, contractors, and contracting specialist providing strategic technical support for the continued engineering and development of satellite communications systems totaling $25M in value.
• Managed and negotiated the acquisitions life cycle for 8 priority satellite communications systems while maintaining a collaborative and dynamic work environment.
• Consistently a top performer among my leaders, peers, and subordinates resulting in meritorious promotions, high-level recognition, and the assignment of high-visibility collateral duties.
• Lead, mentored, developed, and supervised the personal and professional development of more than 50 Marines, generating an encouraging, highly successful, results-driven environment.

Juris Doctorate, Law, 2L

Bachelor Of Arts (Ba), Business/Managerial Economics

Activities and Societies: CHAMPS Peer Mentoring, Golden Key National Honor Society, SALUTE National Honor Society, Alpha Sigma Lambda.