Directed the product development of the industry’s leading healthcare simulation management software to over 500 institutions in 35 countries including 80% of top medical schools in the US. Balanced company strategic initiatives, development objectives, industry trends, competitive analysis and sales/customer feedback in the creation of a product roadmap that delivers innovative solutions for our current domestic and international clients while also continuing to drive new sales growth.Led a team of developers and QA on the execution of the product roadmap utilizing a Kanban workflow and the Atlassian productivity tools (JIRA & Confluence).Researched, organized and directed the product relaunch of the LiveCapture platform aimed at helping hospitals reduce medical errors.Gathered and analyzed information on our competition resulting in price\cost assessments, product portfolio comparison documents to assist the sales team.

Developing and implementing product management best practices to enable this fast-moving benefit administration software company to keep pace with their huge customer growthLeading the strategic and tactical efforts needed to successfully launch a data integration product vertical forecast to double revenues in 2016Implementing a new product management process to increase development transparency and efficiency through the introduction and integration of productivity tools

Leading the strategic planning and launch of a productivity software suite for healthcare revenue cycle offices including medical coding, billing and auditing. Developing, communicating and executing upon a 360 degree vision to help transition the company from a print-first to a technology-focused product portfolio that includes initiatives for marketing, sales, customer support, account management, design, user experience and development. Customer Focus - Gleaning key product insights through quantitative (Win\Loss analysis, utilization and usage tracking) and qualitative analysis (net promoter scores, usability interviews, customer feedback sessions) - Establishing a tiered customer support initiative to help provide quality customer service including efficient on-boarding and training for end-users and usage tracking and ROI metrics for customer stakeholders to enable DecisionHealth to maximize renewal dollars with a limited amount of resourcesSales and Marketing - Revamping the marketing and sales cycle with a streamlined and redesigned product demo and marketing campaign including new marketing web pages, lead generation and automated follow-up effortsUser Experience and Design - Driving design, development and QA efficiency and a common and cohesive customer experience through the establishment of a common style guide and pattern library for all of existing and future productivity software productsDevelopment and QA - Creation of a centralized data library and automated task generation to help outline directions and provide ownership around the capture, processing, loading and QA of all product content

Product Vision• Collected insights through research calls, customer discussions and with internal resources to identify and document key product vision milestones Leadership• While working within an Agile development environment, wrote, organized and evangelized user stories to ensure all team members and stakeholders understood the fundamental problem we were trying to solve, the value the solution would offer to our end user and the criteria in which we measure successful resolution of the problem.• In cooperation with senior leadership, helped to reconcile resource allocation between development (local and offshore resources), Quality Assurance (QA) and User Experience (UX) partners in order to maintain development momentum against our vision.• Organized and led weekly product status meetings with our senior leadership group.• Organized and developed Game Day Exercises which allowed the development, delivery and UX team to better understand our end user’s problems while measuring in a 1st person experience just how successfully we solve them. Roadmap\Product Evolution• Supported our UX team in the development of a product mental model, concept model and concept design through extensive interviews of end users and internal stakeholders.• Synthesized all of the user experience deliverables into an organized group of tactical work and product objectives.• Organized our objectives into a product roadmap which breaks out work and objectives with proper development, QA and UX estimates of effort. Mobile/Responsive Design• Led product strategy sessions during project launch to define our mobile approach, testing requirements, viability, usability and feasibilitySales and Marketing Support• In support of new customer sales, delivered product demonstrations (web conference and on-site) using our live demo environment and real member scenarios.

Lead customer specific project implementations of Emergency Department Business Intelligence Systems by providing detailed subject and technical knowledge, project planning timeline support, expert training to all levels of a hospital including senior management representatives. * Successful project planning of many simultaneous implementations while maintaining a high level of service to the customer, meeting project timelines and meeting or exceeding the customer's project implementation expectations.* Helped to design and update a member specific database which acts as their Emergency Department Patient Tracker. The database allows for easy submission and tracking of patient information, ED event times, and medical staff assignments. It contains customizable fields easily changed by ED staff and push button ability to export all Tracker information into formatted extracts designed to work flawlessly with ED Compass.

Provided reporting and business analytical support for supply chain planning activities, monthly SIOP processes and project work. * Designed and automated the data retrieval, formatting and publishing of executive SIOP reports resulting in an 80% reduction in report cycle time while increasing data accuracy by standardizing reports and direct data extraction in MS Access using Oracle ODBC. * Successfully led a Lean Six Sigma project to develop a cross-functional process to drive improvements in the newly established Policy Fill Rate for US and Canada external customers. Responsibilities by function across the product lines will be outlined as well as the development of supporting reports to aid in the analysis of the fill rates. *Designed, created and implemented a completely automated database to apply management approved policy rules to the standard fill rate metric Mercury business units in US and Canada. Rules included the use of business days vs. calendar days, adjusting all times to central standard time, applying product specific expedite rules to emergency orders and finally applying on-time, late, early status to orders based on policy order lead time and the difference between actual ship date and policy requested ship date. *Reduced the family level production planning process for Mercury's Japan sourced product by over 90% by using solver based macros to balance new planning volumes against the starting inventory, updated dependant demand and raw material capacity constraints while not exceeding a net change percentage from the previous month's production level. * Completed a LSS project to design and implement an MS Access Database to automate the process in which to identify, communicate and eliminate excess and stranded inventory at all worldwide distribution centers that resulted in $200,000 of annual inventory savings.

Managed the flow of finished stock inventory through the supply chain by utilizing SAP tools and detailed analysis. Efficiently and effectively deployed inventory from the manufacturing facilities to its distribution centers throughout the US and Canada to meet or exceed customer order fulfillment requirements. * Researched and implemented an inventory policy to reduce safety stock levels from an average of 12 days to 9 days among thirty distribution centers, thus lowering inventory holding costs by 15% and inter-mill transit costs by 9%. * Participated in the setup and installation of the SAP internal replenishment module by analyzing and creating default inventory settings, established best practices for training and system use and integrated current deployment network models into SAP.

Managed the revenue cycle of Kroger Co., a top 5 account with 165MM in sales, with a focus on streamlining payment efficiency and deduction resolution procedures. * Created and updated a consolidated team metrics scorecard to streamline common reports, track progress and trends, and allow users to best target and resolve large dollar issues. * Used voice of customer to design and present an Intermediate & Advanced Excel Training Course to improve the spreadsheet and graphical skills of Customer Service Organization Associates.