As the Director Of Academic Computing, I report directly to the Chief Information Officer. Supervise six full-time Systems Administrators and a three-tiered support model with nearly 25 part-time student employees who provide real-time assistance for campus faculty, staff, and student technology needs. Direct the secure configuration and implementation strategy for endpoints, servers, and management platforms such as Intune, Jamf, Azure AD, and SCCM. Oversee vulnerability remediation deployments based on evaluated risk, CVSS results, and CIS controls. Respond to CrowdStrike detections and prioritize EDR across campus endpoints. Oversee the risk management process, selection, and implementation of security initiatives and large-scale IT projects such as long-term hardware lifecycle rotations, software agreements, and mediation upgrades. Provide localized end-user awareness training for information security objectives. Integrate and deploy objectives from other campus IT disciplines such as Security, Operations, Web, and Administrative Systems. Cultivate ongoing positive relationships with university and departmental leadership.

My primary role as a Programer & Analyst has been to support Student Affairs with software integration, implementation, and development. I have worked closely with the VP for Student Affairs, the Assistant Vice President for Student Affairs, and the Academic Advisors on software and data integration that support student retention and completion. My first primary responsibility in that area was the support of EAB (Link). I was involved in the data integration and technical rollout of EAB on campus as well as the training of users in using the software. As the EAB contract was not renewed I helped manage the transitions from EAB to the new Success HUB that we have designed and developed. Over the past two years, I have taken on the role of a project manager in organizing requests and suggestions from Advisors and Student Affairs staff to lay the groundwork for the Success HUB. I have collected feedback from departments and users on campus to build out features to help support the needs and mission they have to help support the success of SUU students. The Success HUB aggregates data from many different Banner screens, Canvas, and predictive analytics into a central location for advisors and Student Affairs staff. The planning, designing, and transition to The Success Hub is one achievement that I am most proud of while working in my role as a programmer & Analyst.

I had the opportunity to teach CSIS 3660: Network Design & Implementation and CSIS 3620: Network Administration II. Both classes were initially designed to provide hands-on experience using Novell Netware and E Directory to teach students how to design, manage, deploy servers and configure rights and directory services. After teaching in this format the first semester I was asked by the CSIS Department Chair Rob Robertson to convert both classes over to using Microsoft Server and Active Directory. I also helped move all the student servers from VM Player over on local hard drives to our VMware servers so that students could leave their servers running and working between classes. I loved teaching these classes and enjoyed mastering, deploying, and configuring Active Directory.CSIS 3660 Course Objectives:This course is designed to develop skills necessary to effectively design and implement solid Network environments. Issues involved are planning, designing, and implementing directory structures, and partition and replica strategies to name a few.CSIS 3620Course Objectives:This course prepares the student to administer networks using the Microsoft Windows 10 and Windows Server 2016 operating system and to pass the MCSA 70-697, 70-698, and MCSA 70-741 certification exams. Focusing on updates to the software and in-depth coverage of the administration aspects of Windows, this course includes topics such as installing, configuring, managing and troubleshooting. In addition, fundamental coverage of topics from other MCSA certifications.

I helped envision and plan the creation and roll out of the IT Help Desk. It came at a time when we were experiencing a lot of growing pains in the IT Department and it was created to help us better support the growing needs of the University. We wanted to have better-trained students that could take some of the help request load off of the full-time staff. As the Help Desk Director, I helped support students, faculty, and staff with all technical needs and training. I mentored, managed, and trained student workers to help run and operate the IT Help Desk. I was involved in hardware and software deployment and testing as well as involved in the implementation of SUU's Mobile device strategy, back-end servers, and systems management. I planed and taught professional development training for our transition from Groupwise to Gmail and other emerging technologies used on campus. During this time I also became a certified Apple Repair Technician so that the Bookstore could open their Apple Store. While in this position I served on the Staff Association, helped spearheaded the iPadagogy group for the Provost, and served on other committees around campus. In this role, I also supported various faculty and staff departments across campus with all of their IT needs.

In this position, my primary role was to manage SUU computer labs and support student users. I was involved in OS and software deployment across both PC and Mac computer labs. I managed the licenses of the software packages, tested, and deployed all lab software. During this time I implemented new ways of managing and deploying labs using KBOX and Deploy Studio making management much easier. I also implemented PaperCut to help manage student printing on campus. I took great pride in thinking outside of the box and not being afraid to change and implement new ways of managing and deploying labs. During this time I interviewed, hired, trained, and mentored Computer Lab Techs, and Network Techs. I created a Lab tech handbook to enforce policies and make sure all student workers knew their role and were trained to support the students and labs they were hired to support.

Designed, built, and launched a web application that helped people discover who represented them in Congress and follow the latest news and information related to those politicians, vlobby.com.Launched a central community calendar for our local community, festivalcityusa.com

As a Network Systems Administrator at Iron County School District, I was involved in all aspects of taking care of their network equipment, servers, and user workstations. I was involved in the physical network design and deployment. This included managing and maintaining switches, routers, and firewalls. I also managed all Microsoft Windows, and Novell Netware servers. I managed and maintained some of the essential databases including the lunch system and the Powerschool Grading system. I was also tasked with managing and deploying the student PC labs at all the schools throughout the district.

I was hired to help full-time IT staff support users and departments. I set up and deployed faculty and staff desktops. Helped troubleshoot software, hardware, and networking issues. I also performed other IT support needs as they were assigned.