Brandon Reber, M.Sc. Email & Phone Number

Saint Louis, Mo, Us

Durham, North Carolina, Us

•Provides executive dashboards regarding revenue cycle indicators including billing, claims, denials, write offs, and full analytics reviews to identify both negative and positive trending•Presents quarterly revenue reviews for nine divisions within orthopedics •Collaborates with multiple revenue cycle areas to develop system enhancements and training to increase revenue, patient satisfaction and provider adherence to billing needs •Develop Business Object reporting and utilize Hyperspace Epic Reporting

Woonsocket, Ri, Us

•Blue Chip initiatives working with internal and external stakeholders and utilizing requirements gathering consultative techniques and data to establish best practice designs and recommendations •Created and presented features/user stories to agile scrum teams and followed requests through completion•Supported implementation and rollout of multiple vendor/customer products related to operations•Analyzed data trending and requirements and translated to business and technology teams for project development •Completed a variety of projects including client implementations, system/workflow enhancement, documentation/policy creation

Eden Prairie , Mn, Us

•Worked with assigned project managers, UI, developers, and front end teams to document legacy system and cloud conversion enhancement projects through Agile methodology •Wrote user stories, use cases, and workflow•Conducted end to end regression testing of software functionality•Established Agile sprint plan estimates with developers after providing functional overview •Met daily with developers to review demonstrations and functional updates ensuring timely completion of sprint activities. •Provided checklist testing documentation for front end testing completion based on functional and UI design requirements. •Raised concerns of risk, dependencies, and issues to product managers with potential solutions

Durham, Nc, Us

•Business Objects/Web Intelligence reporting and data analytics to support leadership in financial and operational decisions•Collaborates with business teams and IT to design and implement new solutions to maximize efficiencies and reduce costs•Designs, build, document, test, implement Genesys system configuration and workflow optimization specifically with workforce management, outbound campaigns, platform administration and designer

Durham, North Carolina, Us

•Reduced Authorization based write offs by $14.8 million each year between 12/01/16 and 12/31/2018 •Increased pre-verification productivity standards by 20%, increasing per rep account completion•Reduced account touches by approximately 30% through an EPIC automatic system authorization enhancement (ASA table implementation and build) •Initiated quality review enhancements to couple Authorization Denial Team with Pre-Service Team. •Denial (Hyland and EPIC) and account analysis-identifying root cause and working with key stakeholders to improve process and system efficiencies through implementation, testing, validation, continued enhancement analysis•Immediately identifying trends and taking corrective action to reduce revenue loss•Manage and monitor work queue inventory and resource allocation•Evaluate, provide training and feedback for a team of 45 representatives

Norwalk, Connecticut, Us

Health and Insurance Benefit Administrator

Canton, Massachusetts, Us

•Planned, organized and executed Electronic Health Record implementations at 5 hospitals (Meditech 6x and 6.1 Web)•Created and conducted end-user implementation trainings for an integrated suite of clinical products including EHR, Order Management, Physician Access and Documentation•Conducted on-site system assessments and optimization analysis to enhance clinical workflow (analyst capacity)•Remotely assisted clients in day to day issues for various applications including PCM, EMR, EDM, ITS, OM etc. •Created design specifications for development enhancements and system modifications •Troubleshoot, researched and resolved client software and system problems, identify and submit development requests to optimize or correct software functionality.

Boston, Ma, Us

•Developed an effective listening project resulting in increases in quality by 50 percent. Four teams participated in research period. 45 total representatives participated. •Partnered with senior instructional designers to develop process training videos for internal systems•Identified service gaps and aided in innovative implementations increasing both customer and associate experience•Coordinated research with colleagues to provide timely, functional, financial, and technological guidance •Provided world class customer service as a benefit administrator to 30 different clients internationally•Trained and mentored associates and specialists•Worked with third party vendors (BCBS, United Healthcare etc) as an intermediary on behalf of clients to resolve issues•Ensured client service level agreement (SLA) adherence through trending analysis

Boston, Ma, Us

•Created Medicare training materials and provided coaching and development to associates•Administered employee health insurance, pension and savings plans, working with insurance brokers and plan carriers.•Prepared and review operational reports and schedules to ensure accuracy and efficiency.•Analyzed internal processes, recommended and implemented procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Philadelphia, Pa, Us

•Aided in the implementation of EPIC APM systems – Peer coached throughout go-live. •Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.•Investigated and directed patient inquiries or complaints to appropriate staff, following up to ensure satisfactory resolution.•Explained policies, procedures, or services to patients using medical and administrative knowledge.•Collected and reported data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

Master Of Science (M.S.), Management Health Care Administration

Bachelor Of Arts, International Relations

Full Stack Web Development Certification, Computer Software Engineering

Intensive Spanish Language Study Cert