Brandon Riden Email & Phone Number

United States

Glen Burnie, Md

• Respond to alerts generated by monitoring systems• Quickly identify causes of incidents and bring events to resolution• Manually identify issues not detected by monitoring systems• Analyze log data, device alarms, and threat warning emails to determine severity of potential threats• Assist with Firewall deployments and updates• Work with clients to edit devices to fit their needs• Update and create new procedures based on daily activities

Glen Burnie, Md

• Work in the Network Operations Center monitoring customer networks• Provide superior customer service by being courteous, knowledgeable, and professional• Troubleshoot network connectivity issues across a wide range of routers and switches• Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support• Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions• Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to requests

Towson, Md

• Processed daily transactions for customers• Resolved problems and issues with customer accounts• Determined the correct products and services for customers via in depth conversations• Worked with co-workers to keep the branch clean and presentable, as well as creating a friendly and welcome environment for customers• Analyzed clients tendencies and accounts to see if certain products would benefit them• Kept in contact with clients to ensure their needs were met and be available for future needs and issues• Ensured the branch was safe and secured at all times, making sure all money was accounted for• Present for all money drops and pick-ups, filling out all required paperwork

Responsible for purchasing all materials needed for each remodel the company completed. Worked closely with owners to make sure jobs started on time with all materials on site. Worked with multiple vendors to ensure prices are lowest available and products are in good condition when they arrive to the warehouse. Handle commissions given to designers based on job costs and money received from clients.

High School

Enrolled in AP/Honors classes through High School

Cyber Security