Works closely with the Director of Support and the Senior Vice President of Operations. Aiding all Tech Support Staff and customers with a hands on approach to technical issues and processes.Support ManagerOwner of bug investigation and resolution.Full time liaison for support staff technical escalations.Support Team Compliance Audits and QA of cases owned by the Tech Support Specialists.Process Engineer supporting our internal process, our supplier and production in a… Show more Works closely with the Director of Support and the Senior Vice President of Operations. Aiding all Tech Support Staff and customers with a hands on approach to technical issues and processes.Support ManagerOwner of bug investigation and resolution.Full time liaison for support staff technical escalations.Support Team Compliance Audits and QA of cases owned by the Tech Support Specialists.Process Engineer supporting our internal process, our supplier and production in a 3rd party environment.Onboarding of new team members. Communication with Security and HR departments.Mobile Device Manager for all hub devices in the field. Building and maintaining MDM profiles to keep patients in compliance with the Myia program.Remote access manager for Go To Assist.Bug Triage & EscalationInvestigate Tier 3 / Bug escalations for investigation of trending, non resolvable tier 2 support issues.JIRA placement and escalation to our Engineering development team.Catalog, maintain and close cases as forward progress has been made resolving JIRA issues.Support all JIRA ticket inquiries with supporting data from collected cases reported by the customer or internal support team.Internal Support TrainingSupport staff and Myia customer success teams. Training on Admin Portal and Provider Portal, Equipment Kit build out, Five 9, SalesForce, Maas360, GoToAssist, NetCloud, Connectivity Pro. Equipment expert on all devices used currently / previously in our equipment kit builds.Owner of role assignment and permissions manager in Myia portals.Train-the-trainer initiatives and customer facing training.Identify training and education needs, providing guidance and support for policy and procedure implementation.Technical Writer / DocumentationResearch technical subject areas and translate complex concepts into accessible documentation.Creation of digital quick start media and graphics included in equipment kits. Oversee the document review process and coordinates review. Show less

Provides ongoing observation and interpretation of cardiac rhythms. Monitors,recognizes and reports cardiac arrhythmia's to the Registered Nurse and Doctors caring for the patient. Tech prepares and maintains telemetry records as well as maintains a functioning telemetry system. In addition, performs various other duties related to patient cardiac monitoring and equipment maintenance, both in the central monitoring station and on the patient care units.

Design and develop prototype designs into fully functional web sites. Utilize knowledge in front-end development technologies such as Wordpress, HTML, CSS and JavaScript to enhance interactivity. Coordinate domain registrations, and registrar transfers. Manage accounts on servers such as web hosting and email accounts. Provide troubleshooting and client support for Word Press accounts. Create banner ads, email advertisements / newsletters. Graphic design skills include creating and modifying… Show more Design and develop prototype designs into fully functional web sites. Utilize knowledge in front-end development technologies such as Wordpress, HTML, CSS and JavaScript to enhance interactivity. Coordinate domain registrations, and registrar transfers. Manage accounts on servers such as web hosting and email accounts. Provide troubleshooting and client support for Word Press accounts. Create banner ads, email advertisements / newsletters. Graphic design skills include creating and modifying print pieces such as logos, corporate identity packages, advertisements, newsletters and brochures. Familiar with methods of preparing files for print, including knowledge of concepts such as resolution, pagination, trim, bleed and collecting for output. Show less

Managed a team of three artists to produce art for 33 million dollar company. Produced artwork for clients for screen print or embroidery on team sales uniforms or corporate apparel. Communicated directly with customer or print shop during the approval process to confirm designs. Coordinated with company buyers and brand representatives to ensure proper campaigns are created both in store and online via website and social media using best practices. Created company display directives at anchor… Show more Managed a team of three artists to produce art for 33 million dollar company. Produced artwork for clients for screen print or embroidery on team sales uniforms or corporate apparel. Communicated directly with customer or print shop during the approval process to confirm designs. Coordinated with company buyers and brand representatives to ensure proper campaigns are created both in store and online via website and social media using best practices. Created company display directives at anchor store creating templates for display diagrams company wide. Reviewed staff members based on performance and use to refine department procedures. Show less

Created print products using the industry standard software including Adobe Creative Suite and Corel X4. Coordinated the successful dissemination of several key print products in the major cities of Iraq during war time operations. Communicated with Arab linguists on a daily basis translating English text to their Arabic language. Maintained a working crew of five soldiers while deployed, producing psychological operations material. Gathered intelligence by using convoy missions to aid… Show more Created print products using the industry standard software including Adobe Creative Suite and Corel X4. Coordinated the successful dissemination of several key print products in the major cities of Iraq during war time operations. Communicated with Arab linguists on a daily basis translating English text to their Arabic language. Maintained a working crew of five soldiers while deployed, producing psychological operations material. Gathered intelligence by using convoy missions to aid propaganda creation in target areas. Was responsible for morale and welfare of my squad, counseling each individual on attitude and performance. Show less

Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards. They must follow the Company sales and production planning standards and will ensure that the department achieves the standards of performance as outlined in the work plan. They will plan, order, and process grocery products according to work plan and standards to maximize sales and gross profit. Grocery Managers will ensure all new… Show more Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards. They must follow the Company sales and production planning standards and will ensure that the department achieves the standards of performance as outlined in the work plan. They will plan, order, and process grocery products according to work plan and standards to maximize sales and gross profit. Grocery Managers will ensure all new department associates receive proper training and supervision and will ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays. Show less