Engaged with customers in-person and over the phone, resulting in improved order accuracy and higher customer satisfaction. Collaborated with catering team to ensure 100% on time delivery for scheduled events.

As a member of the IT Go-To User team, I contributed to the digital transformation initiative within IT, delivering technology, digital tools, education, and communication for end-users throughout the Boehringer Ingelheim employee community.• Contributed to the creation of digital learning materials for the Digital Workplace Virtual Studio and for other how-to tutorials, to enhance end user understanding and engagement.• Led and coordinated an on-site Digital Workplace event, selecting advanced technologies and collaborating with SMEs to showcase them. This initiative improved organizational understanding, provided user training, increased adoption rates, while boosting ROI.• Conceptualized, designed, and managed the creation of a digital wallet adverse event reporting card, streamlining access to critical information, and enabling timely and efficient event reporting. This project supported the company's "Sustainable Development for Generations" initiative by eliminating unnecessary waste from physical card production.• Facilitated virtual training sessions on Microsoft 365 and Boehringer Ingelheim technologies, provided face-to-face support through weekly on-site pop-up events, and offered technical assistance while collecting user experience insights to improve future technology offerings.• Conducted in-depth user experience research to support the development of the IT Launch Readiness Playbook. Synthesized and presented the research insights to senior leadership in support of the company’s future product launch pipeline.• Investigated the potential benefits of utilizing Microsoft's Power Platforms to automate repetitive tasks for our business end users.

Responsible for maintaining the cleanliness of office materials, preparing goods for sale, and supporting the Vice President with logistics of incoming and outgoing shipments.