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BUSINESS LEADER ➞ I am an accomplished and driven customer success leader with a proven track record in managing teams and growing multi-million dollar account portfolios. Throughout my career, I have worked with customers across various industries and served as a key resource to demonstrate product ROI. I add value in my ability to work across multiple business areas, including marketing, sales operations, and analytics teams to achieved business goals. ***************************************SELECTED CAREER HIGHLIGHTS✔ Scaled and grew the Customer Success Management team from 3 to 9 direct reports; led the team to generated 125% revenue and maintained 90%+ logo retention.✔ Successfully supported the transition of the department to a quota-based and led the team to exceed 100% of revenue targets.✔ Drove the department’s migration to remote at the beginning of the pandemic, including managing off-site staff and ensuring the adoption of new processes, policies, and procedures.***************************************KEY AREAS OF FOCUS- Customer Success Team Management- Client Retention Strategy- B2B Sales - Key Account Growth- Multi-Million Dollar Portfolio Management- Operations Leadership- Remote Team Management
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Senior Manager, Customer SuccessWebflowPhoenix, Az, Us
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Director, Growth Customer Success6Sense Feb 2021 - PresentSan Francisco, California, Us -
Manager, Customer SuccessCheckr, Inc. Jan 2020 - Jul 2020San Francisco, California, UsI was brought into the organization to lead a team of 6 Customer Success Managers through the transition from support-based to quota-based sales positions.In this role, I met regularly with the team, as well as conducted one-on-ones to discuss goals and expectations. Additionally, I joined customer calls to identify areas of improvement and account growth potential. SELECTED ACHIEVEMENTS:✔ Led the team to exceed 100% of quota for overall revenue.✔ Delivered accurate forecasts and reported progress during company all-hands meetings.✔ Played a key role in the transition of the team from an in-office to a virtual environment at the start of the COVID-19 Pandemic. ✔ Mentored and developed one Customer Success Manager who received a promotion within the organization. -
Mid-Market/Enterprise Relationship ManagerLinkedin 2019 - 2020Sunnyvale, Ca, UsIn this role, I supported the Account Executive team in onboarding new customers who had purchased LinkedIn products. I nurtured new accounts to ensure they received the full potential of their investment. SELECTED ACHIEVEMENTS:✔ Expanded revenue by prospecting and building a pipeline through LinkedIn’s product lines across the Talent Solutions segment and partnering with other segments.✔ Consistently closed new business at or above target and developed strategic plans for the assigned territory to provide accurate forecasts. -
Manager, Account ManagementDoubledutch (Now Part Of Cvent) Jul 2018 - Mar 2019Mclean, Virginia, UsI came into the leadership role to oversee the onboarding and training of new Account Managers specifically servicing the SMB and mid-market segment. In this role, I established new territories and communicated quotas based on growth potential and risk of churn.SELECTED ACHIEVEMENTS:✔ Key enterprise accounts included Farmer’s Group, Forrester Research, and Dell. ✔ Tracked team production and KPIs through customized Salesforce and Gainsight dashboards. -
Enterprise Account ManagerDoubledutch (Now Part Of Cvent) Jul 2017 - Jul 2018Mclean, Virginia, UsI was promoted to the enterprise account manager role to lead and grow an expansive book of business. While in this role, I served as a product evangelist, promoting the full suite of products to customers, as well as across multiple internal business units.SELECTED ACHIEVEMENTS:✔ Achieved 20% average growth and maintained client retention. ✔ Improved ROI for clients by conducting quarterly business reviews.✔ Created and implemented a new client cadence touchpoint model that effectively managed the client journey; adopted model across the entire Account Management and Customer Success team.
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Senior Account ManagerDoubledutch (Now Part Of Cvent) May 2016 - Jul 2017Mclean, Virginia, UsDoubleDutch is the leading provider of mobile, social engagement applications for conferences and events. Used by the world's most innovative organizations, our cloud-based, geosocial apps help companies tap into mobile, social functionality to boost productivity, create radical transparency, and maximize engagement.I was recruited to the organization to manage an established book of accounts. Focused efforts on reducing churn by nurturing accounts and effectively managed client expectations. SELECTED ACHIEVEMENTS:✔ Consistently exceeded established targets at 100%+ to goal quarter-over-quarter. ✔ Conducted strategic business reviews that helped customers understand value.✔ Selected to participate in the opening of a new territory in Amsterdam, including traveling overseas for 5 weeks.✔ Trained the offshore team in the Philippines that was responsible for the company’s small account renewals.
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Resource Delivery Manager (Contract)Paradigm Technology Mar 2015 - May 2016Scottsdale, Az, UsIn a contract capacity, I provided sourcing for IT-focused positions nationwide. I collaborated directly with hiring managers to effectively understand individual needs and accurately recruit top candidates. -
Professional Technical RecruiterThe Select Group Oct 2013 - Feb 2015Raleigh, North Carolina, Us•Lead other recruiters including facilitating weekly team meetings•Managed multiple accounts and built meaningful relationships with clients and candidates •Partnered with customer team leaders to develop growth strategies -
Technical RecruiterThe Select Group Aug 2012 - Oct 2013Raleigh, North Carolina, Us•Progressed to highest grossing recruiter in local office in less than one year•Maintained a consistent growth line while moving up in commission structure rankings•Secured new accounts through cold calling or placing a first-time candidate•Attracted top talent to customers via calling, email, LinkedIn, and user group meetings•Completed training on IT applications and infrastructure
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District ManagerAutomatic Data Processing 2011 - 2012Roseland, New Jersey, Us•Maintained positive relationships with various commercial businesses and promoted positive image of ADP and its product suite•Constructed strategic business plans to meet weekly, monthly, quarterly and yearly sales goals•Used cold calling, foot canvasing, and client relationships to attend eight weekly meetings with local businesses•Participated in multiple on- and off-site training programs focusing on power messaging and product promotion•Promoted from internship position after minimal training period
Brandon Rock Skills
Brandon Rock Education Details
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University Of ArizonaMass Communication/Media Studies
Frequently Asked Questions about Brandon Rock
What company does Brandon Rock work for?
Brandon Rock works for Webflow
What is Brandon Rock's role at the current company?
Brandon Rock's current role is Senior Manager, Customer Success.
What is Brandon Rock's email address?
Brandon Rock's email address is br****@****utch.me
What is Brandon Rock's direct phone number?
Brandon Rock's direct phone number is +160251*****
What schools did Brandon Rock attend?
Brandon Rock attended University Of Arizona.
What skills is Brandon Rock known for?
Brandon Rock has skills like Recruiting, Management, Customer Service, Sales, Human Resources, Leadership, Cold Calling, Networking, Talent Acquisition, Social Networking, Social Media, Account Management.
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