I currently lead experience design at TIAA, a Fortune 100 financial services company. Working within a digital and client experience function, we shape the strategy, design, and delivery of human-centered, data-driven products and services that enhance the financial well-being of millions.I have twenty years of experience in digital and customer experience innovation, including design research and strategy, CX design, service design, UX design, product design and product strategy. I've built high-performing design, customer experience, and product management teams of 50+. My work experience and master's degree in design enables me to manage design thinking and design strategy for the purpose of innovation and transformation. I also have deep experience in digital product strategy and product management, with expertise in agile and scrum and a CSPO certification. I enjoy orchestrating cross-functional transformation, both as a consultant or in-house manager. I have expertise in B2C and B2B innovation in a number of verticals including financial services, healthcare, retail and ecommerce, and travel and hospitality. I'm an advocate for data-driven, outcome-based product strategy and design practices.I frequently share my expertise around design and innovation as an adjunct professor at SCAD and as a speaker and panelist at industry conferences and events.