Brandon Scheff Email & Phone Number

Seattle, Wa, Us

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

Brisbane, Ca

Accounts Receivable & Financial Auditing•Billing & Invoicing: Prepare invoices and billing statements for charter and membership customers in timely and accurate manner, ensure confidentiality in all aspects of billing actions, manage complex invoicing mapped to multiple general and subledgers (via SAP, MS Excel, FOS Aviation Software, Adobe Acrobat, in-house software)•Reconciliation & Collection: Drive billing collection and investigation (via Braintree by Paypal, Paymentech by Chase), issue billing adjustments, resolve problematic and delinquent invoices, process and deliver refunds and reimbursements, create aging reports for analysis and distribution to finance org stakeholders. Led process improvement for refund workflow between client services/AR/AP•Participate in interim and year-end audits: pull invoice, proof-of-payment, and statement-of-flight-activity data samples for AR and deferred revenue, collaborate with audit firm partners to resolve data discrepanciesCustomer Service & Operations•Review complex customer contracts and interpret them for billing purposes•Promptly and accurately respond to billing questions and issues raised by the customers, sales team, management, and auditors•Respond to inbound inquiries from wholesale brokers, executive and administrative assistants to private and firms, and direct clients•Responsible for in-person and remote training of five new hires at HQ AR department. Teach policy, processes, and best practices.

San Francisco Bay Area

Account Management• Customer Support: Build and maintain relationships with clients (e.g. charter companies, flight schools, pilots, and corporate representatives), create and set up new customer accounts, triage and respond to customer inquiries and issues via phone and email• Billing & Invoicing: Prepare invoices and billing statements for customers including both private owners and charter companies, investigate payment discrepancy and billing adjustments, ensure collection of payment on delinquent accounts, generate custom reports upon request• Data Integrity: Update active customer list for staff reference guide, maintain accurate customer database with up-to-date contact and billing information, lead and manage data migration efforts for POS/CRM system overhaulShift Supervision• Planning: Partner with scheduling coordinator to determine daily staff allocation based on planned and anticipated customer needs (e.g. aircraft detailing, aircraft repositioning, influx of scheduled charter flights), use historical operations data (seasonality, weather, special events, etc.) to ensure optimal staff scheduling and distribution• Execution: Delegate scheduled and impromptu customer requests for completion to staff on shift, manage task queue to oversee and ensure timely and quality completion, contribute to team coverage during high-volume loads

San Francisco Bay Area

Airport Operations• Customer Service: Be responsible for company written and verbal communications (phone, text, radio, email) for client requests in real time, complete or dispatch line service for queued requests, answer any questions from clients or affiliates regarding services/pricing/operational protocol• Line Service: Aircraft management (fueling, oil, tire inflation, jump starts), hanger management (parking, towing, arranging), logistics management (scheduling and arranging aircraft movement)