Brandon Hill Email & Phone Number

Everett, Ma, Us

Everett, Ma, Us

New York, New York, Us

New York, New York, Us

• Oversee four departments: Front Office, Retail Shop, Maintenance/Housekeeping, and Spa• Responsible for hiring and training staff, creating monthly schedules, processing payroll, hold performance evaluations within immediate departments• Achieved a 9.3/10 Overall Cleanliness rating, 9.4/10 Staff Friendliness rating from club members

Washington, District Of Columbia, Us

• Lead day-to-day operations of 54 employees including the maintenance and upkeep of the hotel’s 356 rooms• Track and monitor employee performance metrics to identify substandard patterns and develop performance improvement plans • Responsible for coordinating employee work assignments in accordance with union contractual agreements • Lead project manager for a 250-room mattress install, developing end-to-end logistics plan to coordinate installation scheduling and guest room assignments• Active participant in Hilton’s Taskforce program, acting as a stand-in cross-department manager at a neighboring 1100-room Hilton property • Achieved a Guest Room Cleanliness score of 72.6% (percentage guests who rated their experience a 9 or above out of 10), surpassing Hilton’s benchmark of 66.5%

Mclean, Va, Us

• Hired into Hilton’s highly selective Management Development Program • Served as acting manager on rotation through each of the hotel’s 6 departments • Led the successful implementation of Digital Key, a mobile contactless check-in system, across all guest access areas• Responsible for formulating Digital Key operating model, and conducted departmental trainings • Acted as Front Office Manager, supervising front desk staff and solving elevated guest requests and inquiries

Carrollton, Texas, Us

• Responsible for providing customer service to all guests as their first and last point of contact • Developed trend analysis model using external data sources to identify strategic improvement opportunities; presented findings to hotel General Manager • Assisted in coordinating airline accommodation procedures for incoming and outgoing pilots and crew

• Independently managed a clientele base of 70+ families and individuals, delivering seamless end-to-end services

• Volunteered to attend national conference• Learned how to better our chapter through community involvement and leadership

Hotel & Lodging Management, Hospitality Administration/Management

Education record