Primary responsibilities include providing technical support and troubleshooting for hardware, software, and network issues. I am adept at designing and maintaining computer systems, installing and configuring software, managing data backups and disaster recovery plans, and ensuring the security of digital assets. In addition, I have extensive experience in developing and delivering technology-related training programs to end-users, as well as evaluating and recommending new hardware and software solutions to improve efficiency and productivity. Deploy and maintain Google GSuite services, including email, calendar, and document collaboration. I am skilled in creating and managing user accounts, customizing email domains, and configuring security settings to ensure data privacy and compliance. RingCentral VOIP Phone System deployment experience, main focus is on managing, configuring, and troubleshooting RingCentral phone systems. I have a deep understanding of the importance of protecting sensitive data and resources within an organization. I have expertise in implementing and managing access control systems, including the use of multi-factor authentication, role-based access control, and access policies. I am skilled in conducting security assessments to identify vulnerabilities and recommend appropriate security measures to mitigate risks. Additionally, I have experience in managing user access to sensitive data and systems, and in ensuring compliance with industry regulations such as HIPAA and GDPR.

Working towards getting 100% broadband coverage for our county. Working with various vendors and providers to come up with strategies to implement the vision of the Fiber Board to get the entire county connected with fast internet to bring our county into the 21st century for jobs, education, and entertainment.

Graphic and Web Designer that manages the branding, web design, and marketing for clients in a variety of companies. Projects include brochures, rack cards, flyers, business cards, promotion items (cups, mugs, bags, stickers, etc...), posters, postcards, signage, web landing pages, social media posts and images, and more. Managed IT duties for a small company which includes VOIP phone systems, Xerox/Canon digital presses, Mac Servers and Desktops, Archiving and Backups of projects, Networking, and Customer Relationship Management.

Conducted training for two Salesforce Certifications: Administrator and App Builder

Part of the Information Technology Refresh Team that rebuilds computers and deploys them for new employees/departments as well as reimages older machines that need to be updated to newer standards.

3X Salesforce Certified• Salesforce Certified Administrator • Salesforce Certified App Builder• Salesforce Certified Developer IExperience with email templating, landing page tracking, and social media posting through Pardot. Assistant Trainer for the Gemini class of students. Taught students the material to become a Salesforce Certified Administrator and Salesforce Certified App Builder.

Training for Salesforce Administrator, Platform App Builder, and Developer I certifications.

• Taught High School students about Media Arts (Art History, Film History, Animation History, Photoshop, Illustrator, InDesign, Dreamweaver, Photography)• Taught Illustrator and Photoshop to students for Adobe Certified Associate certification• Managed 22 Apple iMacs in a lab configuration using Apple Remote Desktop for both maintenance as well as monitoring.• Managed a Windows Webserver that ran the class course content as well as the school website.

• Create marketing materials (Flyers, T-Shirts, Roll-Up Displays, Posters, Banners, Brochures, Bookmarks, Keychains, Photographic Prints) targeting future & current students utlizing Adobe Photoshop, Illustrator, and InDesign• Took photos of students during on-campus visits, archived photos on internal and external servers• Created printed materials for students to use during on-campus visits (programs, hand-outs, name badges, etc…)• Provided technical support to students and faculty who utilized our Learning Management System, Student Information System, and various Frontier websites and web-based applications.• Purchased, installed, refurbished, recycled various IT equipment. Assisted Students and Faculty with issues pertaining to their mobile devices (phones and tablets) as well as the desktop and laptop computers. Troubleshot hardware and software issues with equipment, both personal and company owned. Made recommendations to Upper Management about product lifecycles and needs of the departments. • Created, updated, and maintained various Frontier websites including front-facing site, internal student portal, ticketing system, and other students and faculty sites as well as various social media accounts (Facebook, Twitter, Instagram, YouTube, etc...) as well as marketing landing pages and email marketing templates• Lead in the creation and usage of the Video Production Studio, a grant funded project utilizing broadcast quality video equipment, lighting, and audio to create content for continuing student education use, both at home and on mobile devices such as cell phones, PDAs, and Mobile Devices• Responsible for filming, editing, distributing, and archiving video projects created with the Video Production Studio• Assisted in the installation of Fiber Optic cabling and updated Cisco networking equipment throughout the campus• Assisted in the installation and implementation of a Shoretel IP phone system

• Worked with clients to create, edit, & revise advertisements using Adobe Photoshop and Illustrator• Compiled articles and information using Quark XPress• Transferred finished Adobe PDF files to the printer via FTP and email• Provided customer service and public relations to clients, callers, and paper sellers• Archived content on both digital and paper mediums• Maintained a mixed network of PC and MAC hardware which utilized a MAC OS 9 storage server, networked Xerox Document Center Copier/Printer, and DSL internet connection.