Brandon Sheffer Email & Phone Number

Connect with me: ✉ bsheffer@gmail.comIT Service Desk Manager | IT Operations Manager | Director of IT | I’m a strategic Information Technology and Operations / Service Desk Manager with 17 years of experience streamlining operations and maximizing employee effectiveness in fast-paced, growing organizations. I’ve had more than eight years of experience as an Operations / Service Desk Manager. I’ve achieved expertise in SMS administration and troubleshooting Windows environments. My time management skills, quality work, and the ability to proactively anticipate needs set me apart from other managers. I strive to I express empathy and display a strong customer satisfaction mindset. One of my signature achievements is transforming an antiquated call center, increasing productivity 85%. I’ve also led a team of 12 through a time of growth, tripling the size of our operations while directing onboarding, mentoring, and development. I manage vendor relationships and negotiate contracts.As an IT Director, I provide project management and business analysis for large-scale enterprise-level systems. As an IT business partner, I translate business objectives into actionable IT projects, and provide strategic planning for IT offerings. I plan IT needs for new facilities and direct efforts in IT infrastructure and architecture.KEY COMPETENCIES IT Support Manager | Operations | Project Management | Director of IT | Service Center Turnaround | Project Management Lifecycle | IT Infrastructure| Facilities Planning – IT Needs | Hardware – Software Implementations | IT Architecture | Program Development | Budgets | Business Analysis | Vendor Management | Enterprise Systems | Customer Service | IT Business Partner | Training | Development | Enterprise Systems Implementations | Remote Planning | Tier II / III SupportTECHNICAL CAPABILITIESBomgar Administration | ITIL Coursework | Business Liaison Training | Windows Operating Environments | SMS Administration

Listed skills include Technical Support, Troubleshooting, Servers, Computer Hardware, and 46 others.

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  Professional Development

  Information Technology