Brandon Lloyd Shields Email & Phone Number

- Manage relationship with CX vendors to develop a comprehensive CX feedback program through email and website survey feedback. This includes strategically managing contract hours, develop new feedback instruments, manage work requests and develop cloud dashboards and reporting.- Support digital product development teams by identifying customer points, providing industry benchmarks and best practice and developing KPIs to measure success of new features. For example, I drove changes in the digital online Move-In Move-Out process journey that have helped improve satisfactions scores from 6.3 to 7.2 in eight months.

Akron, Ohio, United States

Kent, Ohio, United States

Teaching in the Ambassador Crawford College of Business and Entrepreneurship in both in-person and online modalities.- Two Sections of Business Analytics I- Four sections of Business Analytics II

Kent, Ohio, United States

Impactful Accomplishments:- Created consumer segments for graduate degree programs that shaped marketing plans and resource allocation with machine learning techniques- Coordinated the implementation the college’s strategic plan through data collection and compelling visualizations and dashboards of KPIs- Spearheaded changes to assessment instruments after reliability and validity testing via item discrimination and inter-rater reliability- Collaborated with stakeholders, developing measurable goals and targets for the College’s diversity, equity, and inclusion strategic plan- Provided market research and rankings analysis that helped the Collegeachieve top tier rankings in various programs- Designed various survey instruments used to report career outcomes,measure indirect student learning, and gauge college engagement

Kent, Ohio

Impactful Accomplishments:- Wrote and submitted College’s 5-year Continuous Improvement Report, a 360 page comprehensive review of the College’s progress towards the achievement of its mission and vision and adherence to specialized business accrediting standards- Launched an awareness campaign centered around the United Nations Sustainable Development Goals by creating a Snapchat campaign which highlights the goals and how businesses are helping to achieve them. The campaign regularly has a completion rate above 85% and has been viewed by thousands of students.- Developed and implemented five-year assurance of learning (continuous improvement) plans for six degree programs, tracking deployment, internal grading, external grading, analysis, and reporting to stakeholders.- Managed faculty qualification database, Digital Measures, overseeing an increase in data quality score of 50% and addition of 8,000 new records in the past year and ensuring faculty compliance with AACSB criteria

Akron, Ohio

Master Of Science - Ms, Business Analytics

Study Abroad, International Finance

Master Of Business Administration (Mba), International Business

Economics, Economics