First CSM at GradeA charged with integrating the role company wide as well as developing unbreakable relationships with clients by developing a clear IT strategy and being responsible for their overall client experience.

Worked closely with enterprise clients to help optimize their email marketing initiatives and accelerate ROI using advanced features, best practices and in-depth strategy. - Maintained the relationship with various large corporate clients throughout the year securing month-to-month and year-over-year retention by driving client engagement, feature adoption and proactive expert advice. - Developed detailed yearly Account Plans, Goals, and Strategy with clients and ensured progress and expected results are obtained through reporting and usage analysis. - Implemented various internal processes and projects which resulted in reducing overall client churn, ensured high-impact bugs have visibility and are fixed in a timely manner, automating outreach and internal requests, reduced employee onboarding time and various client facing documents. - Managed a team of 4 Client Success Managers ensuring department goals are met and provide ongoing training and mentoring. - Stay up-to-date on industry news, trends and ultimately became a subject matter expert on Email Marketing and HTML coding. 2017 Passion Award Winner!

Positioned Pythian as a top-tier IT services company to large-scale businesses where data and uptime are of utmost priority.- Engaged with Managers and CTO's around disruptive technologies like Big Data and Advanced Analytics as well as ongoing Database support. - Developed in-depth understanding of needs, IT roadmaps, upcoming projects, and future goals. - Collaborated with our Technical Team to create Statements of Work.- Hosted presentations outlining proposal, our solution, and introduction to Technical Team who would execute SOW. - Stayed up-to-date with industry news, trends, and how new technologies benefit companies. - Coordinated weekly training to Inside Sales team. 6x "Monthly Top Performer"!

As a licensed insurance broker I provided business insurance to some of my favourite businesses in Ottawa. - Proudly built my book of business from scratch by networking, engaging like-minded business owners or stakeholders, building trust, and securing new business. - Once I earned their business I maintained the relationship with these amazing companies throughout the year and represented them to insurance companies to secure renewal each year. - I would commonly meet with, explain coverages and provide advice on insurance related matters. - Stay up-to-date on industry news and recent claims. - Create and maintain detailed submissions to insurance companies outlining in-depth details of the business.- Deliver final proposals and analysis to my clients outlining differences of each policy and ensuring coverage meets their continual needs. - Spearheaded and managed our corporate social media strategy. - Chaired the company Charity Committee - Supervised and collaborated with two Account Managers for my group of clients.2013 Account Executive of the Year!

As a licensed insurance broker I provided business insurance to the best companies in Saskatchewan. - I maintained the relationship with various large corporate clients throughout the year and represented them to insurance companies to secure renewal each year. - I would commonly meet with, explain coverages and provide advice on insurance related matters. - Stay up-to-date on industry news and recent claims. - Create and maintain detailed submissions to insurance companies outlining in-depth details of the business.- Deliver final proposals and analysis to my clients outlining differences of each policy and ensuring coverage meets their continual needs. - Supervised and collaborated with two Account Managers for my group of clients and assisted with the training of all new Account Managers.4x “Above and Beyond the Call of Duty” Awards