Brandon S. work email
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Brandon S. personal email
Academic background in Server Administration combined with excellent software troubleshooting and problem solving experience as a Senior Software Support Engineer. Quickly learn and master new technology; equally successful in both team and self-directed settings; and basic to Proficient in a wide range of computer systems, hardware, and tool.Great at troubleshooting Hardware and Networking issues. workstations, and permissions issues with local and remote users. I can efficiently install new hardware as well as troubleshoot existing hardware issues. I have experience implementing, managing and maintaining a Microsoft SharePoint site of Knowledge base articles, many of which I wrote or perfected. Looking to secure a long-term position in the IT industry that utilizes my passion and fascination with technology, at a company that challenges me daily and provides me with opportunities for both personal growth as well as growth within the company.
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Lead Cloud EngineerCloudticityDallas, Tx, Us
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Senior Cloud EngineerCloudticity Feb 2024 - PresentSeattle, Wa, Us
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Senior Enterprise Support EngineerRackspace Jan 2020 - Nov 2021San Antonio, Texas, Us -
Enterprise Support EngineerArmor Defense Inc. Aug 2018 - Dec 2019
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Support Engineer L3Armor Defense Inc. Jul 2017 - Aug 2018
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Support Engineer L2Armor Defense Inc. Jul 2016 - Jul 2017Serve as escalation from Level 1 support- Perform complex systems administration tasks in a virtualized hosting environment- Complete web site and database migrations successfully and without errors- Troubleshoots, configures, and tunes systems. Installs software, patches, upgrades, applications within SLA/escalation guidelines- Fulfill provisioning orders for new cloud servers and perform website and application migrations on new and existing cloud servers- Resolve technical and logical support inquiries via phone, chat, and tickets- Script automation tools to make work faster and more accurate- Continually identify efficiencies for systems, processes and proceduresSkilled in:- Control Panels: Plesk, cPanel, Webmin (installation, administration, and troubleshooting)- Web Servers: IIS 7/8, Apache, Nginx (installation, administration, and troubleshooting)Databases: MySQL, Microsoft SQL Server 05/08/12/14 (installation, administration, and troubleshooting)
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Support EngineerArmor Defense Inc. Jan 2015 - Jul 2016Provide first-level customer support and technical issues resolution via phone, email, chat and ticketing system. •Accurately document all service requests. • Proactively monitor environments and respond to alerts of system and application issues. • Troubleshoot issues in support of production webhosting systems within SLA/escalation guidelines. • Escalate all Level 2 and Level 3 inquiries and issues, based on document processes, policies, and procedures. • Capable of performing in a fast paced technical environment. • Continually identify efficiencies for systems, processes and procedures. • Perform other various duties as assigned
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Senior Technical Support EngineerAssa Abloy Hospitality Sep 2011 - Dec 2014Stockholm, Sweden, Se-Take ownership of incoming calls from the end user community and provide one call resolution for Company's product lines-Perform front line troubleshooting of proprietary software for product lines and test product hardware and software applications to resolve technical inquiries-Provide input on processes and assist with the development of standard operating procedures to gain efficiencies-Properly enter customer information, documents and verifie customer orders, billing and shipping addresses for invoicing and tracking purposes -
Csa IvLowe'S Home Improvement Apr 2011 - Aug 2012Mooresville, Nc, Us-Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stockedreplenish shelf inventory levels -
Sales Manager - Milwork/Building MaterialsLowe'S Home Improvement Jun 2008 - Apr 2011Mooresville, Nc, Us-Responsible for superior customer service, merchandising, and sales performance in assigned area while managing employees-Ability to operate store equipment in assigned area (including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts, etc)-managege employee schedules, breaks and lunch schedules-manage inventory flow-make changes to department layout and display-handle customer disputes and complaints
Brandon S. Skills
Brandon S. Education Details
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Remington CollegeComputer Science -
Crowley High School
Frequently Asked Questions about Brandon S.
What company does Brandon S. work for?
Brandon S. works for Cloudticity
What is Brandon S.'s role at the current company?
Brandon S.'s current role is Lead Cloud Engineer.
What is Brandon S.'s email address?
Brandon S.'s email address is br****@****ost.com
What schools did Brandon S. attend?
Brandon S. attended Remington College, Crowley High School.
What are some of Brandon S.'s interests?
Brandon S. has interest in Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Brandon S. known for?
Brandon S. has skills like Troubleshooting, Technical Support, Customer Service, Active Directory, Networking, Servers, Software Installation, Operating Systems, Team Leadership, System Administration, Dns, Wireless Networking.
Who are Brandon S.'s colleagues?
Brandon S.'s colleagues are Krista Mcrae, Vlad Shtyrts, Dave Brannon, Juan Gonzalez, Robert Wagner, Liz White.
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