Brandon Spellman Email & Phone Number

Bangor, Me, Us

• Identify and report system bugs / defects.• Assist with troubleshooting & recreation of bugs / defects.• Support rollout of new policy system by performing final user acceptance testing.• Communicate upcoming changes to business personnel. • Develop new, more efficient workflows.• Develop training material & train business personnel on newly implemented systems.• Perform general commercial underwriting duties.

Presque Isle, Maine

Houlton, Maine

• Worked on a team with 5 other individuals employing the LEAN process to review and revamp the work-study hiring and training process in order to improve onboarding and training efficiency. • Served as one of the first points of contact for visitors entering the Houlton Higher Education Center. • Exhibited excellent communication skills by professionally answering and appropriately directing calls on a multi-line phone system. • Set up telecommunication classes for distance learning students.