Key achievements: • Provided clear direction to the team, significantly boosting morale and enhancing the work environment.• Implemented contingency processes to sustain split operations during resource shortages, ensuring continuous productivity.• Conducted individual discussions with team members to identify and address recurring challenges, fostering a culture of problem-solving and improvement.• Advocated for appropriate time allocation to match workload demands, resulting in increased efficiency and productivity.• Enhanced interdepartmental communication channels, facilitating smoother coordination between nightfill and other teams.• Demonstrated agility and quick decision-making by effectively adapting plans and strategies to address emerging issues or changes in circumstances.Key responsibilities:• Act as duty manager as needed, overseeing operations and ensuring smooth functioning of the store, contributing to efficient nightfill operations and overall store performance.• Manage team rostering adjustments to accommodate changes in workload, ensuring consistent completion of tasks and load despite external factors.• Offer support to other departments when possible, demonstrating adaptability and resourcefulness in maintaining operations and achieving key performance indicators.• Facilitate individual feedback sessions to address challenges and areas of improvement, promoting a culture of continuous improvement and development.• Collaborate with upper management to establish workload demands and advocate for adjustments to staffing levels and schedules. Ensuring adequate time allocation for tasks, and optimal efficiency.• Lead by example in demonstrating agility and adaptability in response to changing circumstances, empowering team members to embrace change and proactively adjust plans and strategies to maintain productivity and overcome challenges effectively.

Key responsibilities:• Fostering a collaborative work environment conducive to team cohesion.• Managing a team of 11 fillers, ensuring tasks were completed accurately and promptly through guidance and support.• Upholding high standards of cleanliness, organization, presentation, and safety, enhancing both customer and team experiences.• Swiftly addressing issues and challenges during shifts, showcasing adaptability and resourcefulness.My tenure in a caretaking position afforded me the opportunity to develop a profound understanding of team leadership, managerial problem-solving, and effectively guiding my team through various challenges and issues.

Key achievements: • 10-year tenure achieved in October 2021• Recipient of the “Pay it Forward” award in January 2021• Recognised with the “Caring Passionately” award in 2015• Recognised for streamlining team and role processes• Ranked among the top 10 stores statewide for grocery stock management in 2020/21Key responsibilities:• Provided exceptional customer service to ensure customer satisfaction• Maintained inventory levels through efficient stock management practices• Proficient in operating point-of-sale registers• Handled and organized merchandise in an efficient manner• Demonstrated extensive product knowledge and expertise

Key tools: • Google Ads• Google Analytics• Google Search Console• Oncord CMS / WordPress / Shopify• Microsoft Office Suite• Adobe After EffectsKey responsibilities:• Analysing data to identify opportunities for improving SEO using Google Analytics, Search Console, and other tools• Developed strong professional communication skills through creating reports for key stakeholders and clients using data extracted from various sources• Utilised XML/HTML/CSS skills through Oncord CMS, WordPress CMS, and Shopify• Produced and edited video and content

Key tools: • Google Analytics• Google Search Console• Oncord CMS• Excel and Google Sheets• Adobe After EffectsKey responsibilities:• Analysing data, identifying opportunities for improvements in SEO, and driving value for small businesses. • Developing strong professional communication skills in creating reports for key stakeholders and clients using data extrapolated from Excel reports.• Developing XML/HTML/CSS skills through Oncord CMS• Video/Content production and editing

• CNC machinery operations• Cabinet assembly • Delivering products to job sites• Preparing material for assembly