Brandon Storm Email & Phone Number

-Was directly responsible for supporting the risk customer operations team-Enhanced and maintained all dashboards (Looker) within the risk org supporting advocate and team KPIs-Created new ETLs and dashboards (Looker) to support regulatory metrics to satisfy compliance with financial regulations-Presented on data insights to team leads and upper management.

St Louis, Missouri, United States

-Oversaw transition from Google Sheets for claim tracking to Salesforce list views in order to increase efficiency as the business continued to grow-Led onboarding process for new team members-Worked with card network to upload dispute claims in bulk using spreadsheets-Assisted with internal escalations-Maintained internal disputes data using Google Sheets.

St Louis, Missouri, United States

-Supported customer via email and discerned which dispute workflow to execute-Advocated for our customers by collecting and submitting documentation to the card network-Researched accounts to protect Cash App as well as our customers-Mentored new members of the team

Greater St. Louis Area

-Assisted large priority sellers with questions over the phone and through email-Helped launch and support specialized programs such as the Restaurant and Retail apps-Worked with cross-functional teams to answer questions regarding the point of sale apps-Onboarded new team members

-Conducted webinars with clients on how to sufficiently use their software-Installed components of software and make sure it is working properly-Collaborated with peers on side projects -Effectively managed schedule and completed calls in a timely manner-First employee from my department that worked remote

-Investigated various hardware and networking issues with businesses all over the country-Fast-paced environment working with customers over the phone to resolve issues-Collaborated with peers to resolve more complex issues-Listened to problems and resolve them in a timely manner