Technical Project Manager - Implementation/Client Success Team
Remote, Us
Tackle is dedicated to helping software companies generate revenue through listing on Cloud Marketplaces, specifically: AWS, Azure, and Google Cloud Marketplaces. We specialize in increasing opportunities for DevOps, Sales, and Finance to collaborate more effectively on growing revenue via Cloud Marketplace.-Implement/Onboard clients onto Tackle’s SaaS platform, tailoring the experience based on which Cloud (AWS, GCM, Azure) the client is targeting and the client’s timeline-Manage/perform vital cloud-specific tasks (AWS-Sub-accout setup, S3, Dynamo; GCM - Org, Project, Permission/IAM setup; Azure - Project/Permission setup) per client environment -Manage customization of the Tackle platform per client via webhooks, api’s, and client-led integrations-Diagnose and resolve issues that customers encounter when integrating with the Tackle platform-Partner with AWS/GCM/Azure engineers along with internal resources, leveraging implementation and support management tools to track client needs -Consult with customers throughout the marketplace listing process, providing best practice guidance for packaging, pricing, and go-to-market (GTM) strategy -Manage client expectations/timelines, improving client relationships via successful delivery. -Communicate with the extended Tackle team, including engineers, PM teams, and management, to drive the best customer experience and outcome -Ongoing education regarding unique details related to each cloud platform