Responsibilities include:- Set and meet the customer KPIs/SLAs for day-to-day service levels.- Partner with key client contacts, maintaining healthy business relationships in line with client expectations.- Lead the DILE Operations team to fulfill companywide deliveries on overall metrics and quality targets

Help companies understand total landed costs and solve challenges in their supply chain. Work with ateam of supply chain engineers to develop customized logistics solutions that enable clients to improveresilience and agility.- Improve operating margins- Mitigate risks of service, capacity, and budget- Integrate systems, ERP, TMS, & WMS- Drive consistency in processes and centralize access to carriers and suppliers- Get business intelligence needed to set benchmarks and implement strategic improvements- Elevate service levels and end-customer experience2020 Peak Performer2019 Peak Performer

Direct the sales process from lead generation to the closing of prospects for their transportation needs. Present customized software solutions thru proprietary TMS technology, Navisphere. Monitor clients’ business needs and goals after defining SOPs, KPIs, reporting requirements and milestone evaluations. Create customized solutions for clients based on their varying service needs including transactional, spot-market, lane dedication, single mode sourcing and full outsource solutions. Specializing in Less-Than-Truckload, Full Truckload, Intermodal & Rail, Air Domestic and Consolidation.

2008 President's Club / Sales Excellence Council