Brandon Yates Email & Phone Number

Boise, ID, US

Houston, Texas, US

Senior engineer on a high-performing team of expert technologists tasked with bringing strategic focus and data-driven analysis to changing the game in support delivery and customer experience. Led successful migration to a new support automation platform for a flagship storage product, which involved coordination with multiple BUs, product management.

Houston, Texas, US

I write automation to collect and structure raw data to facilitate team effectiveness. I analyze big datasets to extract insights and present strategic visibility to executive leadership. I design and develop solutions and automation to increase support engineer effectiveness and improve customer experience. I lead a project team that performs weekly.

• Facilitated team efficiency as a Scrum Master and coordinated dependencies to achieve objectives
• Re-factored legacy aircraft maintenance application and added new functionality leveraging full-stack web development technologies including SQL, Java, JavaScript, HTML/CSS and MVC frameworks.
• Presented a product demo of the new functionality to the end-user
• Compiled test procedures to ensure code coverage for the new functionality
• Developed training slides to teach new hires about the software release process

Houston, Texas, US

• Automated updates for the 3PAR Peer Persistence Quorum Witness product
• Drafted and presented requirements to the marketing team
• Developed design documentation for formal engineering review
• Applied unit and regression testing frameworks to validate the product
• Compiled proposal to ensure compliance with open source licensing requirements
• Designed and developed robust version control system for the product which streamlined the release cycle and improved developer efficiency

La Mirada, CA, US

I hosted regular tutoring sessions outside of the classroom and improved student performance in mathematics over the course of the semester.

I developed a Google Chrome application to interface with 3D printers. This application optimized first-time user experience by reducing clicks required to connect, calibrate and print. I collaborated with a cross-functional team of software, manufacturing, visual design, and customer support specialists to develop the application.