Brandon V. Email and Phone Number

+ Application Support and Management, and Systems Administrator for several departments under the Operations business line.+ Engineering and Management of Enterprise-wide Physical Security Systems to include Access Control, Video Management, and Facility Alarms.+ Server and Workstation Administration and Support; to include Systems and Applications specific to maintaining business operations.+ Project Management or Lead Technical Consultant over updates/upgrades of Departmental Systems, Applications, and Projects.+ Subject-Matter Expert of several supported Departmental Technologies and Architectural layouts.+ Promoted to positions of increased responsibility and visibility within the organization.

+ Systems Administrator of Physical Security Systems, Software, Servers, and related technologies.+ Lead Technician of departmental-based IT projects; and Subject-Matter Expert / Technical Liaison for county-wide IT projects.+ IT Support for departments under the Operations line of business.+ Technical Consultant for specific software systems, licensing, policies, and procedures.

+ Systems Administration and Management of Department-owned systems.+ Desktop Support of county customers and advocate of business needs.+ Consultant of IT technologies, policies, and best practices. Member of the UTAC software group.+ Technical Writer of systems and software support guides.

+ Management of 30 employees supporting multiple employee groups and executive customers with High-Level IT Network and VoIP operations.+ Supervised and maintained responsibility for the installation, operation, maintenance, and repair of strategic and tactical computer network and communications equipment.+ Implementation and Administration of Cisco VoIP Telecommunications to include extension creation and modification, troubleshooting, digital phone configuration, and system implementation.+ Attendance of various technical schools/classes for updated training and educational value.+ Supervised various administrative functions to include schedules, sensitive material control, organizational documentation and files, statistical reports, logbooks, and correspondence.+ Officially recognized for outstanding performance, conduct, and achievements.

+ Management of 10 employees supporting multiple employee groups and executive customers with High-Level IT Network and VoIP operations.+ Supervised and maintained responsibility for the installation, operation, maintenance, and repair of strategic and tactical computer network and communications equipment.+ Implementation and Administration of Cisco VoIP Telecommunications to include extension creation and modification, troubleshooting, digital phone configuration, and system implementation.+ Attendance of various technical schools/classes for updated training and educational value.+ Supervised various administrative functions to include schedules, sensitive material control, organizational documentation and files, statistical reports, logbooks, and correspondence.+ Officially recognized for outstanding performance, conduct, and achievements.

+ IT Technician and Management of employees/teams in support of the installation, operation, maintenance, and repair of strategic and tactical computer network and communications equipment.

+ Short-term contract for direct supervision of a Help Desk/Desktop Support team of 4 employees, ensuring superior customer service and adhering to company policies and best practices.+ Level 3 Desktop Support for resolving issues and problems unresolved by our team; as well as mentoring and training staff to ensure successful resolution of customer issues.+ Creator of policies and procedures utilizing ITIL standards; to include revising the Help Desk SOP and ticketing system. Thus effectively maintaining SLAs in support of more than 300 employees.+ Management of hardware, software, and printer supply inventories.

+ Wireless Network Technician providing consultation, implementation, and support of Cisco and Motorola wireless technologies for high-profile customers.+ Service Desk Technical services of hand-held scanner technology, barcode printers, and desktop support related services with internal and external customers.+ Continual education with Wireless Network survey technologies and strategies resulting in successful implementation of Wireless Technologies utilizing best practices and industry standards.

+ Service Desk Technical services of hand-held scanner technology, barcode printers, and desktop support related services with internal and external customers.

+ Contracted to previous employer of QBE Insurance, to conduct business associated with the Systems Support Specialist role.

+ Contracted to Xcel Energy to provide and maintain Help Desk services for IT Project Test Groups in support of on-going IT projects.

+ IT Technician effectively supporting 1000+ employees. Specializing in desktop support and administration, server support, network support, VoIP and video conferencing support and administration.+ Implementation and Administration of Avaya VoIP Telecommunications to include extension creation and modification, hunt group creation, voicemail maintenance, troubleshooting, digital phone configuration, and assistance of installation of systems into an office environment.+ Actively participated in testing of software, systems, devices, and new procedures to include being assigned to conduct consultation services.+ Composed, completed, and distributed correspondence, inter-office memorandums, lesson plans, work requests, technical and instructional documentation, and other related documents timely and accurately.+ Officially recognized for outstanding performance, conduct, and achievements. Rehired to replace a retiring employee after a 3-year break in employment with the company.

+ Contracted to conduct short-term Desktop Support services and assist in the lease replacement of PCs and technical devices.

+ Contracted to conduct short-term desktop and network support/administration for the following organizations: - NCS Pearson/Transportation Security Administration - UnitedHealth Group - Northwestern Mutual - Best Buy Corporation+ Participation in travel and training.+ Participation in high-profile projects for specific customers.

+ Management of over 20 employees supporting various executive customers and military operations involving software, hardware, network, and Naval Messaging Communication implementations.+ Actively participated in testing of software, systems, hardware devices, and new procedures to include being assigned to conduct consultation services.+ Supervised and maintained responsibility for installation, maintenance, and support of a Local Area Network for 1,000+ users.+ Supervised various administrative functions to include schedules, sensitive material control, organizational documentation and files, statistical reports, logbooks, and correspondence.+ Officially recognized for outstanding performance, conduct, and achievements.