- Led cross-functional teams of engineers, and product managers to deliver high-impact projects on schedule and within budget, resulting in a 20% increase in operational efficiency.- Implemented Agile methodologies, optimizing team productivity and improving project delivery times by 30%, while ensuring high quality and stakeholder satisfaction.- Developed and maintained project roadmaps, timelines, and resource plans, successfully coordinating efforts across multiple teams to meet key milestones.- Led technical risk management and issue resolution processes, mitigating potential disruptions and ensuring continuous progress towards project goals.

As a Technical Program Manager, I am part of the Information Services team which is responsible for working across multiple departments at the company. I work with multiple business units to develop efficient processes throughout the business. I work with the Accounting and Finance team to refine current programs and develop ways to streamline their business, and the Sales and Marketing team to build integrations and automations creating organized and structured procedures.Metrics:- Launch and manage Transform AP within JDE E1 to streamline finance and account invoice management, saving the business >10 hours a week with coding, reviewing, and approving invoices.- Collaborated with cross-functional teams to implement 3 new tools and features, resulting in 40% improvement in business unit productivity and operational efficiency- Implemented an invoice management solution, reducing process time by 50% through automation and efficient collaboration between business units, saving the business over 10 hours a week.- Administered Workfront / Workfront Fusion to automate marketing, sales, and legal approval processes, saving 10+ hours of manual work- Re-implemented and administrate Workfront to support the business streamlining work processes by 30%Responsibilities: - Coordinated cross-departmental communication for technical projects using Agile or Waterfall methodologies.- Partner with senior executives and managers to communicate business needs and requirements for successful project and scope planning.- Led comprehensive project management, including planning, documentation, client engagement, change management, and stand-ups with SMEs and contractors.- Create Data Automation using Salsify, JDE Orchestrator, and Workfront Fusion to streamline request processes between multiple departments.- Manage and administrate software and integration tools such as; Workfront, Microsoft PowerBI, Redis, OracleDB, Java Springboot, Postgres

As a Program Manager, I am part of the Global Business Practice team which is responsible for working with multiple teams across the company to ensure products are on track for release dates. I also create the best practices and work with the education team to make sure materials are available for our teams that work internally and externally with customers. I manage all the cross-platform products from the initial launch to updating and maintaining the materials for the lifecycle of the product. I work with the Post Sales team to ensure constant communication between customers and engineering.Metrics:- Design, develop, and maintain 33 technical workflows for regional teams to engage with India CoE with over 120 requests in 2020- Collaborated with product management to align business and customer needs, defining go-to-market strategies for 6 products and ~20 annual releases, resulting in successful adoption within 12 months.- Streamlined the project health review process of 3000+ global projects, reducing monthly review by 30% (20+ hours per month) and significantly enhancing operational efficiency.Responsibilities:- Develop best practice documentation for the Post Sales department- Develop processes to ensure communication between internal, customer facing teams, and customers- Oversee documentation freshness as products update and change overtime- Partner with product management to communicate business needs and customer requirements for successful product adoption- Resolve cross functional team issues, prioritization of tasks, resource constraints, change in scope, and other roadblocks- Create best practice processes for our internal and external knowledge base including sending weekly updates to 450 people across the organization- Create and manage SharePoint repositories for every Apptio customer used by over 400 users in Post-Sales and Account Management teams

As a Sr. Technical Operations Analyst, I am responsible for providing system administration of our Workfront project management software including extending the existing configuration and providing reports to our executives.Managed and administered productivity management software (Workfront) and integration tools (Dell Boomi) for Apptio’s Customer Success department. Helped increased software functionality, process efficiency, user adoption of various toolsMetrics:- Managed and administered project management software and integration tools for Apptio’s Professional Services department covering 5000+ number of global projects- Developed 10 new standardized and ad-hoc reports, metrics, and KPIs used by Post-Sales leadership using Salesforce and Workfront, resulting in a 60% increase in data visibility and analysis- Created and managed 3000+ internal and customer user accounts, permissions, and security settings in Workfront, Salesforce, Jive, and OpenAir- Enhanced operational efficiency by automating project status reporting, saving 2 hours per week for each Engagement ManagerResponsibilities:Workfront (Online Work and Project Management) - System Administrator- Oversee integration use case and development (Use Dell Boomi to connect with OpenAir, Workfront, Salesforce)- Attended and hosted user groups and related events to develop community engagement- Maintain look and feel of the tool- Manage user accounts (Activate/ Deactivate, Password reset, Archive users, user groups)- Manage permissions (Users, Content, Pages)- Manage community security settings- Reporting (User reports, Engagement reports, Usage reports)- Consistently audit information to ensure report and data quality

As a Jive SA, I built the community to help our customers to better connect to our brand and get invaluable insights to help us improve our business, while our customers feel that we value their opinion, which helped increase the mutual trust and respect. Metrics:- Established the TBM Council and Apptio Customer Community, driving engagement and collaboration among over 8000+ industry professionals.- The community grew from 0 users to 3,000 users in 6 months using the Jive Software platform.- Increased engagement by 50x in 12 months resulting in increased community user adoption.Responsibilities: Jive (Apptio Customer / TBM Council Community)Customer Success | Business Intelligence Analyst | Customer Engagement- Maintain the community brand look and feel- Manage user accounts (Activate/ Deactivate, Password reset, Archive users, user groups)- Manage Community permissions (User groups, Individual users, Content, Space)- Design and create community spaces- Organize community content and assets- Manage content (Create/delete, Relocation, and Reported content)- Escalate user created content when appropriate- Community design (HTML, CSS, Adobe Photoshop, Abode Illustrator)- Manage community security settings- Manage community gamification (Badge creation, badge assignment, Points tier structure)- Community reporting (User reports, Engagement reports)- Attend events to promote community adoption- Create branded items for community gamification- Event coordination and onsite supportKudosNow System (Employee recognition system)- System administration - Maintain user profiles (Creation and archiving)- Maintain reward store and user redemptions- Backup for Salesforce administration and OpenAir administration- Evaluated multiple internal recognition software program vendors to find the most efficient program keeping within budget guidelines.

Front Desk/ ReceptionMail distributionData EntryConference room maintenance and upkeepOrdered catering and set up prior to meetingsOrdered and distributed office suppliesRan errands including stocking weekly supply of snacksProgrammed and issued security badges for employeesMaintained general office upkeepAssisted with IT client support (email, printers, video conferencing,hardware set up for new employees, etc.) Upgrade and installed software and updatesResearched and recommend hardware and software purchasingDeveloped process manual for front desk operationsEvent coordination and onsite support