* Product manager over guided installation of agent recipes data ingestion for growth and retention of the observability platform to increase usage and gigabytes used to push toward paid subscription. * Present to CEO every week on KPIs and data analysis around FDI and retention of new users signing up for the product. Increased FDI from 37% to 40% in one quarter.* Talked with customers to understand what is getting in the way of installing new agents to their environments to reduce friction and distractions.* Lead the agents teams to mitigate failure rates and setup alerting to notify when an outage has occurred .* Owned the product roadmap for all of growth engineering* Ran experiments every other week around feedback and testing from users to create a better user experience.

* Designed, built and launched Journey Builder, a new onboarding tool for partner engagement within the Impartner PRM platform that has resulted in a 30% increase in upsell revenue since its initial release.* Product Manager and roadmap owner for over five different applications including an in house LMS, Web DAM, Event Calendar and Activities integration that enabled partners to self serve and grow their business.* Lead Product Manager over vetting and implementing third party vendors for localization and data analytics visibility in the platform including Blend and Fullstory. Coordinated with customers on a weekly basis to gather feedback and show new designs for enhancements.* Collaborated with Product designer on all product initiatives and worked with engineering team on a daily basis.* Led Product townhalls to show new and upcoming features to the company on a monthly basis.

* Implemented Directed Discovery Design process across the engineering and product organization.Utilized a Product One sheet to communicate product requirements and collaborate between the design, engineering and product teams* Lead Product Strategy Group consisting of CEO and other executives in prioritizing and executing on product roadmap.* Created quarterly customer surveys for new feature feedback. A/B testing on new mocks with the Product Designer on a weekly basis.* Product Manager over new integrations assisting in alerts and notifications in the product Presented on stage at Adobe Summit and company user conferences future roadmap

"Delivered combined global estimating platform. Worked with team in Spain to combine work efforts that were being done in unison and eliminate overlapping projects."Product Manager over rewriting and releasing the estimating platform for Audatex claims solutions."Product Manager over mobile consumer app solution used for easy damage capture and damage estimate."Created and executed business plans to deliver claims solutions that met customer needs."Set the strategic direction and roadmaps for claims solutions. "Collaborated with peers and leadership to define cross-product strategy within Claims platform."Drove prioritization across different teams and business units."Coordinated with my development team to deliver new functionality on time and with high quality."Utilized an innovative mindset to continuously raise the bar to deliver elite, uncommon and highly valuable products. "Visited with customers monthly to gather feedback and user testing on current initiatives.

I was responsible for managing and enhancing the core platform for time and attendance and workforce management. I covered end to end product management responsibilities from problem discovery through release management.• Gained a deep understanding of customer experience, identified and filled product gaps and generated new ideas that improved our customer experience• Created buy-in for the product vision both internally and with key external partners• Developed product pricing and positioning strategies• Translated product strategy into detailed requirements and prototypes• Scoped and prioritized activities based on business and customer impact• Worked closely with the engineering team to deliver with quick time-to-market and optimal resources• Drove product launches including working with the marketing team, executives, and other product management team members• Represented the company by visiting customers to solicit feedback on company products and services

Worked closely with product management to align and execute on best practice training solutions for client success. Developed strategic processes and metrics to foster adoption with clients. Launched a new help site that helped drive renewals and provide better first year experience with the product. Partnered with product managers,developers and UX designers to write user story requirements for product releases.Lead a team of e Learning developers and instructional designers in building a world class training solutions organization. Accountable for tracking and improving revenue, budget spend, customer satisfaction, and running an efficient and high-tempo team of instructional designers and curriculum specialists. Mentored and developed the leadership skills of direct report team leads and other team members. Coordinate with the Product Management team and other departments to develop and deliver world-class training and education. Work closely with consulting, customer support and account managers in developing and improving operational processes and efficiencies, as well as customer success and renewal.

•Successfully implemented an eLearning program for both internal and external customers by developing online courses for new and existing customers.•Redesigned the entire education process and course material, while working with education specialists and other SMEs to reduce class time and increase the proficiency of the educators. Educators were able to get more clients through a class in half the amount of time.•Responsible and accountable for all online courses managed in the LMS as well as launching new courses to coincide with new releases of the product (AtTask)•Worked with the executive team to launch new release of the product and trained all internal employees on new features and enhancements.•Developed custom courses and material for clients around the world.•Managed multiple projects related to release of new version of the product while leading my team to reach quarter goals.

•Created materials and outlines used by trainers, supervisors and managers within Choice's contact center network.•Designed, created and maintained facilitator and participant guides for all contact center associate development courses as well as team meeting materials for use by all supervisors within the contact center network. •Designed, created and maintained e-learning modules and lessons using Articulate and Captivate to support all contact center associates and in house associates in four different countries. Maintained and managed an LMS.•Supported ongoing communication efforts by creating articles, web postings, blogs, posters, email messages, memos, etc. that outline and/or explain key projects, promotions, processes, and plans.•Assisted in the design and layout of both printed and electronic communication pieces.•Worked closely with the Quality Assurance team, Contact center management and supervisors, and the Training staff to enhance the effectiveness of training documentation and materials

Designed, wrote, and developed training material for Fleet Service Agents and instructors recurrent training using learning objectives and practice activities to facilitate retention of the material Created training videos for Fleet and Customer Service training, which involved shooting video, developing scripts, and editing

Coordinated with the Flight Ops, Ops Center Supervisor, and Dispatch and Maintenance Control departments for the safe, efficient and legal utilization of crew resources.• Ensured all crew members’ schedules and trip assignments are in compliance with the company policies, and all applicable FARs and contractual limitations.• Crews open trips or new flight schedules utilizing all tools including but not limited to the monthly transition sheet, within next seven days of operation but target at the whole bid period month.• Coordinated OE and line checks with the training department.• Monitored crew legalities and flight time and duty time limitations, including daily/weekly/ monthly/annual limitations, 1/7, 30 days, 90 days, 6 month limitations.• Prepared and distributed crew lists.• Responsible for crew check-ins and trip notifications of all crew members, especially within next 48-72 hours of operations

Coordinated with the Flight Ops, Ops Center Supervisor, and Dispatch and Maintenance Control departments for the safe, efficient and legal utilization of crew resources.• Ensured all crew members’ schedules and trip assignments are in compliance with the company policies, and all applicable FARs and contractual limitations.• Crews open trips or new flight schedules utilizing all tools including but not limited to the monthly transition sheet, within next seven days of operation but target at the whole bid period month.• Coordinated OE and line checks with the training department.• Monitored crew legalities and flight time and duty time limitations, including daily/weekly/ monthly/annual limitations, 1/7, 30 days, 90 days, 6 month limitations.• Prepared and distributed crew lists.• Responsible for crew check-ins and trip notifications of all crew members, especially within next 48-72 hours of operations