Brandon Whitfield Email & Phone Number

• Managed the calibration and technical support of KeyMe’s extensive fleet, encompassing over 6,000 kiosks nationwide, using proprietary tools and technologies to ensure optimal functionality and service availability.
• Utilized SSH and Rundeck for efficient remote management and maintenance of kiosk health, enhancing system reliability and performance.
• Drove the troubleshooting of hardware and software issues, serving as the primary point of contact for escalated problems, ensuring rapid and effective resolution. Focused on identifying root causes to avoid recurrence.
• Leveraged Linux command-line and scripting languages (Bash, Python) to analyze and aggregate data, significantly enhancing the engineering and business processes by automating routine checks and balances. This.
• Utilized Jira for comprehensive project tracking and management, enabling transparent communication of project statuses and milestones. Leveraged collaboration tools such as Slack, Microsoft Teams, and Zoom to maintain.

Los Angeles, California, United States [Remote]

• Provide leadership and direction to solutions center team members.
• Conduct team meetings, coaching, and mentoring to improve motivation and performance.
• Meet with each staff member on a bi-weekly basis; discuss disciplinary and attendance issues and ensure adherence to company’s standards.
• Execute quality audits and provide real-time feedback on live call monitoring.
• Supervise a team of 20+ Solutions Engineers in the call center department.
• Serve as the main point of contact for 200+ employees.

Los Angeles, California, United States [Remote]

• Provided troubleshooting services for Windows XP/Vista/7/8/10 and Mac OS X platforms.
• Supported small networks and optimized Internet connectivity using switches, routers, printers, scanners, IoT, cellphones, and tablets.
• Conducted malware removal, systems cleaning, and optimization.
• Delivered technical support for hardware and software via live calls and Internet chats.
• Processed client orders for computer/network diagnostics and repair services quickly and efficiently.
• Applied customer credit card information for account payments.

Los Angeles, California, United States [Remote]

• Provide leadership and direction to solutions center team members.
• Conduct team meetings, coaching, and mentoring to improve motivation and performance.
• Meet with each staff member on a bi-weekly basis; discuss disciplinary and attendance issues and ensure adherence to company’s standards.
• Execute quality audits and provide real-time feedback on live call monitoring.
• Supervise a team of 30+ Remote Support Technicians in the call center department.
• Serve as the main point of contact for 200+ employees.

Los Angeles, California, United States [Remote]

• Promoted to Supervisor Intern in recognition of excellent results and proven team leadership skills.
• Offered training for new employees; ensured that materials were high quality and up to date.
• Mentored new employees on live calls; provided proper guidance and feedback.

Los Angeles, California, United States [Remote]

• Provided troubleshooting services for Windows XP/Vista/7/8/10 and Mac OS X platforms.
• Supported small networks and optimized Internet connectivity using switches, routers, printers, scanners, IoT, cellphones, and tablets.
• Conducted malware removal, systems cleaning, and optimization.
• Delivered technical support for hardware and software via live calls and Internet chats.
• Processed client orders for computer/network diagnostics and repair services quickly and efficiently.
• Applied customer credit card information for account payments.

Robotics Technology/Technician

High School Diploma (Accelerated College Credit)