Technical Support Coordinator
Current•Managed the calibration and technical support of KeyMe’s extensive fleet, encompassing over 6,000 kiosks nationwide, using proprietary tools and technologies to ensure optimal functionality and service availability.•Utilized SSH and Rundeck for efficient remote management and maintenance of kiosk health, enhancing system reliability and performance.•Drove the troubleshooting of hardware and software issues, serving as the primary point of contact for escalated problems, ensuring rapid and effective resolution. Focused on identifying root causes to avoid recurrence of issues, significantly reducing repeat incidents, and enhancing overall system stability.•Leveraged Linux command-line and scripting languages (Bash, Python) to analyze and aggregate data, significantly enhancing the engineering and business processes by automating routine checks and balances. This analytical approach was instrumental in identifying underlying problems, streamlining operations, and implementing long-term solutions.•Utilized Jira for comprehensive project tracking and management, enabling transparent communication of project statuses and milestones. Leveraged collaboration tools such as Slack, Microsoft Teams, and Zoom to maintain high levels of team engagement and productivity, especially in remote settings. These tools were instrumental in coordinating team efforts, facilitating smooth communication across departments, and ensuring project deliverables were completed on schedule.
