Sales Account Manager
Current• Sold-in and scaled the company's first integration with an ERP system• Proven ability to lead technical conversations surrounding various integrations and niche customer experiences/use-cases (ERP, POS, Loyalty, Payments, Digital Age-Verification, Facial Recognition)• Lead sales meetings and demos to prospective clients from suite of key products• Have served separate terms as primary account manager for two of Tapin2’s largest clients with potential reach of over 200 venues• Collaborated with internal and external teams to drive the creation of brand new products/service models• Sold in, managed, and launched 21 projects/pilots from start to finish• Implemented the companies' first self-checkout kiosk pilot as well as multiple subsequent iterations• Successfully scaled the companies' self checkout kiosk starting from a 3-unit pilot to over 200 units (and counting) across multiple verticals• Implemented a first-of-its kind cashless vending solution that led to up to 80% increases in vending per caps and quadrupled solution footprint over only six months• Fulfilled client requests to personally lead high-visibility projects to meet expectations and ensure overall satisfaction• Implemented the companies' first proof-of-concept for digital age-verification in a joint effort with an integration partner• Provided event monitoring and client satisfaction for nationally televised events (NCAA CFB Championship, NCAA March Madness, NBA All Star Weekend)• Manage sales & implementation for two accounts in an entirely new business vertical (Zoos/Museums/Cultural Attractions/Airports/Hotels)• Assist with client-specific and general data analysis to recommend product level enhancements to ensure success