Brandon Combs Email & Phone Number

Denver, Co, Us

Irving, Tx, Us

• Provides customer service to internal customers, responding to there IS (Information Systems) needs, issues, concerns and requests. Establishes and maintains regular written and in person communications with all levels of end-users within the assigned zone regarding pertinent IT activities.• Installs, configures, tests, maintains, monitors and troubleshoots end-user and network hardware, related equipment and software in order to deliver required desktop service levels.• Recommends and executes modifications to IT infrastructure in order to improve efficiency, reliability and performance.• Perform on-site analysis and diagnosis of complex hardware problems. Recommends and implements corrective solutions including coordinating off-site repair as needed.• Participates in key process improvements as they relate to the enterprise computing environment.• Prioritizes incoming calls, pages and or emails regarding hardware or software problems, checks help desk database for assigned entries; assigns, escalates or responds to help desk tickets as appropriate.• Assists in designing and implementing regional server room security features, including HVAC control, environmental alarms and access restrictions.• Provides training and support to end-users on equipment operation and other issues.• Develops and maintains an inventory of all end-user and network hardware and related equipment for locations.• Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, point-of-sale and other network appliances are in proper working order.• Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Irving, Tx, Us

• Installs and maintains servers, desktop PCs, laptops, and peripherals. Repairs and maintains wiring, hubs, and other networking components.• Assists and trains level I IS Technicians and handles complex inbound calls, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware and other computer-related technologies.• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Irving, Tx, Us

• Testing and fixing faulty equipment.• Responding to queries on the phone, via email, or through remote access.• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.• Training other staff on troubleshooting and diagnosing problems.• Gaining feedback from customers to improve training methods.• Writing and editing training manuals.• Running reports and analyzing common complaints and problems.

Greenwood Village, Colorado, Us

Responsible for internal IT support of the City/County of Denver Police Department and emergency services. • Worked closely with other team members to resolve incoming customer support requests, responding to infrastructure alerts, and working hands-on with a broad range of industry-standard hardware and software. • Answered incoming calls from customers needing IT support, responded to alerts generated from hardware monitoring tools.• Repaired workstations and/or servers with hardware related issues.• Worked with other team members to efficiently and effectively handle all incoming requests• Skilled at supporting computer service requests, problem diagnostic/troubleshooting, and application process support.

Arlington, Virginia, Us

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance