Brandon Combs Email & Phone Number

Denver, CO, US

Irving, TX, US

• Provides customer service to internal customers, responding to there IS (Information Systems) needs, issues, concerns and requests. Establishes and maintains regular written and in person communications with all levels.
• Installs, configures, tests, maintains, monitors and troubleshoots end-user and network hardware, related equipment and software in order to deliver required desktop service levels.
• Recommends and executes modifications to IT infrastructure in order to improve efficiency, reliability and performance.
• Perform on-site analysis and diagnosis of complex hardware problems. Recommends and implements corrective solutions including coordinating off-site repair as needed.
• Participates in key process improvements as they relate to the enterprise computing environment.
• Prioritizes incoming calls, pages and or emails regarding hardware or software problems, checks help desk database for assigned entries; assigns, escalates or responds to help desk tickets as appropriate.

Irving, TX, US

• Installs and maintains servers, desktop PCs, laptops, and peripherals. Repairs and maintains wiring, hubs, and other networking components.
• Assists and trains level I IS Technicians and handles complex inbound calls, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware and other computer-related.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Irving, TX, US

• Testing and fixing faulty equipment.
• Responding to queries on the phone, via email, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.

Greenwood Village, Colorado, US

• Responsible for internal IT support of the City/County of Denver Police Department and emergency services.
• Worked closely with other team members to resolve incoming customer support requests, responding to infrastructure alerts, and working hands-on with a broad range of industry-standard hardware and software.
• Answered incoming calls from customers needing IT support, responded to alerts generated from hardware monitoring tools.
• Repaired workstations and/or servers with hardware related issues.
• Worked with other team members to efficiently and effectively handle all incoming requests
• Skilled at supporting computer service requests, problem diagnostic/troubleshooting, and application process support.

Arlington, Virginia, US

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance