Successfully organized and established structure in both Sales and Procurement departments.Developed and evolved policies, procedures, and best practices for all direct report positions. Recruited, trained, coached, and mentored employees in sales and procurement to maximize productivity, and created an environment to enhance retention and promote advancement. Established challenging goals and provided support to achieve or exceed the goals. Built the sales staff and contact center from two to eleven employees. Managed all customer service related activity to include the overall customer experience, written and verbal communication, customer follow-up and lead program, and third party selling channel correspondence. Initially charged with building the product line focusing on Internet-based sales to consumers throughout the United States. Communicated with more than eighty vendors, at all levels and departments, to forge and strengthen business partnerships. Researched, auditioned, and procured products. Collaborated with vendors and factories to build exclusive and/or OEM products. Navigated and understood vendor dealer agreements and selling/MAP policies, and educated internal staff.Key accomplishments:• Increased revenue of the sales staff by over 100% within four years.• Developed, grew, and managed the contact center staff to include creating procedures and customer service best practices to achieve a 4.9 star Google review rating.• Served as a “Retail Expert” on the Music Inc. Best in Show Panel at 2018 Winter NAMM.

Accountable for daily management, support, and growth of all authorized dealers throughout a seven-state territory comprised of 120 companies and up to 170 retail locations, accounting for several million dollars in sales for the PAC (Pro Audio and Combo) Division.Managed sales, marketing, merchandising, promotions, dealer relations, and strategic planning focusing on driving sales, market penetration, and enhancing dealer-staff product knowledge. Responsible for new business development; expanded the dealer partner network and/or managed cooperative opportunities with existing dealers.Key Accomplishments:• District Manager of the Year, Live Sound and Drums, 2011 and 2010.• President’s Club recipient, 2010 (Top Overall Sales Achievement).• Represented and promoted Yamaha’s core products at state, regional, and national trade shows.

Responsible for the sales and channel marketing of ten major brand names/product groups throughout a three-state Upper Midwest territory. Developed and maintained professional, successful partnerships with more than 100 retail store accounts; provided sales training at the dealer-level to maximize product knowledge and sales, as well as assisting with in-store merchandising. Managed sample account and used effectively in dealer sales presentations and training. Effectively collaborated with product managers on new ideas and products. Assisted customer service to resolve order discrepancies and defective merchandise, and with credit and collections of accounts as needed.Key accomplishments:• Most Outstanding Sales Achievement, 2007 and 2004.• Sabian Cymbals Top Sales Award, 2007, 2005, and 2004.• Gretsch Drums Top Sales Award, 2004.