As the Director of Strategic Implementation at PBMares, I play a crucial role in bridging enterprise-level strategic projects with executive leadership. Reporting directly to the CEO, I provide expert advice and governance to the Project Management Office (PMO), ensuring alignment with strategic objectives and maximizing project value.Key Responsibilities:- Collaborate with the PMO lead to execute strategic projects.- Ensure timely delivery of projects and effective conflict management.- Align team efforts with the firm’s strategic priorities and target value, serving as a trusted advisor and central point of contact for cross-functional teams.- Drive short-term ROI on specific projects while enhancing long-term strategic value for the firm.- Manage crisis situations, improve processes, and utilize project management methodologies to support organizational growth.

In 1 year, actively coached up to 6 clients concurrently, receiving testimonials such as "John's coaching has been like getting cheat codes for delivering business results."Generated $85K in revenue in 12 months through a diverse portfolio of different services, digital publishing, physical products, and online courses.Grew from 1 to 3 distinct brands targeting different audiences, utilizing various marketing techniques in cooperation with vendors and sales partners.Maintained tight control over cash flow and resources, ensuring sustainable growth and financial stability as a small business owner.Authored, published, and sold a book on professionalism in less than 2 months during the first year of operation, contributing to thought leadership and personal brand development.

As Product Owner of project "whatever3000" I lead the development of a team acceleration and collaboration learning platform which will provide self-guided, fun, meaningful, practical, and accessible content to users motivated to get better in whatever way that is meaningful to them. The overall goal is to help teams figure out what matters together, make better decisions faster, and act together with grace and accountability.

Transformed the CX Service Operations workflows in 6 months, using innovative process improvement to reduce headcount by 35% while reducing process time from 72 hours to 8.Added 2 data analytics positions to enhance business intelligence and deliver business insights to improve our role as a key partner for Customer Experience leadership.Developed and led cross-functional programs, including continuous improvement, center of excellence, and leadership development.Implemented process optimization, capacity management, and cultural shifts to eliminate wasted effort and institutionalize learning through process mapping and workflow analysis.

Built and managed the Solutions Engineering department, resulting in a 15% higher average revenue per Solutions Engineer-supported deal.

Collaborated with the CRO and Director of Sales Operations to craft the Compensation Plan for Enterprise Sales, aligning incentives with strategic goals.

Developed Sales Team and methodology, which helped to grow customer base by over 200%. Led CRM development, sales forecasting, data analysis, and ZenDesk deployment.

Launched multiple Orangetheory Fitness studios in San Francisco and Oahu markets. Launched new concept yoga/spin/meditation boutique in Atlanta, GA.

Owned outbound sales process for Snap Fitness franchisee market. Developed outbound prospecting funnel and methodology.

• Led overall operations for largest franchisee of the Snap Fitness brand.• Led operations for acquiring 36 additional franchise locations from 22 separate owners. • Created the operational dashboard and associated budget to monitor business performance and trend to budget.• Designed original Standard Operating Procedures (SOP) and Development program, portions of which were later adopted by our franchisor including tiered enrollment pricing.• Improved ROI of marketing efforts by 700% by moving from traditional industry methods to social media strategy.

• Increased contract sales and refreshment sales of a well-known theatre company that produces innovative, scripted and improvised works that are recognized internationally.• Updated box office processes and all ticketing support activities as well as the facilitation and transition to a new ticketing software vendor.• Improved inventory management and sales process of refreshments, resulting in all-time high profitability for theatre.• Recruited, trained and scheduled all house management and staff, including several dozen volunteers.

• Provided formal and informal training and support to over 35 store locations in Georgia.• Awarded three consecutive MVP awards for creating a positive performance impact in the district.

• Improved production practices and operating margins by completing a pricing and sourcing analysis.• Completed licensing process with Collegiate Licensing Company for University of Georgia.• Facilitated the launch of a profitable new product line that created new revenue streams.

• Managed the inventory planning and allocation of over 45 stores for a large higher-education retailer, significantly improving process efficiencies.• Redesigned an Excel-based Open-to-buy allocation system to improve processes for the Planning and Allocation group, resulting in halving the amount of time it took planners to layout assortments.