Dedicated and customer-focused professional with 3 years of experience in customer service and support roles. Proven ability to resolve complex issues while maintaining a positive customer experience. Skilled in communication, problem-solving, and relationship-building, with a strong commitment to enhancing client satisfaction. Experienced in utilizing various customer management software and tools to streamline processes and improve service delivery. Adept at training and mentoring team members to achieve operational excellence. Seeking to leverage my expertise in a dynamic customer service environment to drive customer loyalty and support organizational goals.
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Retail AssociateIkojn Apr 2024 - PresentNairobi County, Kenya- Assist customers in locating products and provide knowledgeable recommendations to enhance their shopping experience.- Process sales transactions accurately and efficiently, ensuring a seamless checkout experience.- Maintain store appearance by organizing merchandise, restocking shelves, and creating appealing displays.- Monitor inventory levels and participated in stock management to ensure product availability.- Handle customer inquiries and resolved complaints effectively, fostering a positive shopping environment.- Collaborate with team members to achieve store sales goals and maintain high levels of customer service.- Consistently surpass sales targets by 15% monthly, contributing to overall store revenue growth.- Recognized as "Employee of the Month" for exemplary customer service and teamwork.- Implemented a new inventory tracking system that improve stock accuracy and reduced discrepancies by 20%.- Develope strong customer relationships, leading to a 30% increase in repeat business.- Train and mentor new associates, enhancing team performance and customer service quality. -
Call Center AgentMwananchi Credit Limited Mar 2022 - Mar 2024Kenya- Delivered exceptional service by effectively addressing customer inquiries and resolving issues, resulting in a 95% customer satisfaction rating.- Implemented streamlined processes that reduced average response times by 30%, enhancing overall customer experience.- Maintained accurate records of customer interactions and feedback, contributing to data-driven improvements in service strategies.- Collaborated with cross-functional teams to resolve complex customer issues, leading to a 20% increase in first-call resolution rates.- Collected and analyzed customer feedback to identify trends, which informed product development and service enhancements.- Mentored and trained new team members, fostering a knowledgeable team that consistently met performance goals.- Achieved sales growth by successfully upselling and cross-selling products during customer interactions, contributing to a 15% increase in revenue -
Sales AssociateMomentum Kenya Jan 2021 - Dec 2021Nairobi County, Kenya- Engaged customers to understand their needs, providing tailored product recommendations that enhanced the shopping experience.- Processed transactions efficiently, ensuring accuracy and a smooth checkout process for all customers.- Maintained up-to-date knowledge of promotions and product features, effectively driving sales and customer interest.- Organized merchandise displays and restocked products to create an inviting shopping environment, increasing customer engagement.- Collaborated with team members to consistently achieve and exceed monthly sales goals, contributing to overall store success.- Handled customer inquiries and resolved complaints promptly, ensuring a positive shopping experience and customer satisfaction.- Exceeded monthly sales targets by an average of 20%, significantly contributing to store profitability.- Awarded "Employee of the Month" for outstanding customer service and team collaboration.- Developed a customer follow-up system that increased repeat business by 30%.- Played a key role in training new associates, improving onboarding efficiency and team performance.- Received commendations from customers, contributing to a 25% increase in customer loyalty and retention rates.
Brandy Akello Education Details
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Management And Strategy InstituteCertificate -
University Of EgertonPurchasing, Procurement/Acquisitions And Contracts Management -
Kenya Institute Of ManagementComputer Application
Frequently Asked Questions about Brandy Akello
What company does Brandy Akello work for?
Brandy Akello works for Ikojn
What is Brandy Akello's role at the current company?
Brandy Akello's current role is customer service Representative.
What schools did Brandy Akello attend?
Brandy Akello attended Management And Strategy Institute, University Of Egerton, Kenya Institute Of Management.
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