Brandy Akello Email & Phone Number

Nairobi County, Kenya

- Assist customers in locating products and provide knowledgeable recommendations to enhance their shopping experience.- Process sales transactions accurately and efficiently, ensuring a seamless checkout experience.- Maintain store appearance by organizing merchandise, restocking shelves, and creating appealing displays.- Monitor inventory levels and participated in stock management to ensure product availability.- Handle customer inquiries and resolved complaints effectively, fostering a positive shopping environment.- Collaborate with team members to achieve store sales goals and maintain high levels of customer service.- Consistently surpass sales targets by 15% monthly, contributing to overall store revenue growth.- Recognized as "Employee of the Month" for exemplary customer service and teamwork.- Implemented a new inventory tracking system that improve stock accuracy and reduced discrepancies by 20%.- Develope strong customer relationships, leading to a 30% increase in repeat business.- Train and mentor new associates, enhancing team performance and customer service quality.

Kenya

- Delivered exceptional service by effectively addressing customer inquiries and resolving issues, resulting in a 95% customer satisfaction rating.- Implemented streamlined processes that reduced average response times by 30%, enhancing overall customer experience.- Maintained accurate records of customer interactions and feedback, contributing to data-driven improvements in service strategies.- Collaborated with cross-functional teams to resolve complex customer issues, leading to a 20% increase in first-call resolution rates.- Collected and analyzed customer feedback to identify trends, which informed product development and service enhancements.- Mentored and trained new team members, fostering a knowledgeable team that consistently met performance goals.- Achieved sales growth by successfully upselling and cross-selling products during customer interactions, contributing to a 15% increase in revenue

Nairobi County, Kenya

- Engaged customers to understand their needs, providing tailored product recommendations that enhanced the shopping experience.- Processed transactions efficiently, ensuring accuracy and a smooth checkout process for all customers.- Maintained up-to-date knowledge of promotions and product features, effectively driving sales and customer interest.- Organized merchandise displays and restocked products to create an inviting shopping environment, increasing customer engagement.- Collaborated with team members to consistently achieve and exceed monthly sales goals, contributing to overall store success.- Handled customer inquiries and resolved complaints promptly, ensuring a positive shopping experience and customer satisfaction.- Exceeded monthly sales targets by an average of 20%, significantly contributing to store profitability.- Awarded "Employee of the Month" for outstanding customer service and team collaboration.- Developed a customer follow-up system that increased repeat business by 30%.- Played a key role in training new associates, improving onboarding efficiency and team performance.- Received commendations from customers, contributing to a 25% increase in customer loyalty and retention rates.

Bachelor Of Business Administration - Bba, Essentials Of Business Management, Certificate

Bachelor'S Degree, Purchasing, Procurement/Acquisitions And Contracts Management

Computer Application

Acquired a Certificate of Profiency in Computer Applications