Brandy B. Email & Phone Number

Dallas, Texas

-responsible for installing and testing PCs, solving performance issues, diagnosing hardware or software related problems, repair PC in offices (local and remote). This will include repairing all peripherals, new-age storage devices and multiple software packages utilized in the Energy industry. - Help desk / IT support calls and provide after-hours.

• Provides troubleshooting in a high call volume support area – resetting passwords, debit card transaction research, blocking debit cards/merchants, processing potential stolen debit card files, etc.
• Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
• Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
• Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
• Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.
• Participates in training programs to continuously improve product knowledge and service skills.

Carrollton, TX

• Setup accounts and passwords for specific user with authorization to access network resources
• Installed LANs WANs and established Intranet and Internet access.
• Implemented security procedures to monitor network usage and security.
• Installing/updating Operating Systems for Mac and PC devices while maintaining mobile devices within customer’s network.
• Compiling new websites for clients using WordPress/HTML

Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of the problems and classify their level priority and nature.Configure, deploy, maintain, troubleshoot and support computer workstations and printers and Cisco 2600 series switches.Provide excellent customer service while.

Earned “Citi Star Award” 2013 and “Customer Service Excellence” award 2012-2014 for providing excellent customer service to all customers in various ways.Initial pc setup for new hiresWork on multiple systems for clients; National Banking System, Eclipse, Concierge, AS400Troubleshooting hardware and software; network issues, replace Micir reader, and.

Information Technology

I.T Certification, Information Technology