Brandy Burrell Email & Phone Number

Responsible for all aspects of order management from start to finish and will communicate on a daily basis with the following cross-functional teams: Traffic, Accounting, Category Management, Sales, Production and EDI team.Manage customer projects and orders for assigned accounts to meet specific customer requests including customer meetings, facilitating schedules with production and shipping. Anticipates issues and addresses proactively.Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results.Create troubleshooting tools and procedures to collect and review information needed to proactively manage an account or ongoing activities within it.Provide timely and accurate information to customers regarding order status and in-depth product knowledge and application requests in reference to blueprints; discusses alternatives.Inventory management and analysis of complex customer inventory programs according to established department policies and procedures.Approve and process credit/debit adjustments and Returned Goods Authorization (RGA) according to established policies and procedures.Resolve invoicing questions. Taking ownership to resolve invoice and purchase order issues. Identify, communicate and independently resolve customer needs for credit, pricing, freight and delivery, invoicing, shipping, installation, special reports, or other administrative procedures.Create and maintain key customer-related master data. Create, as needed, complex customer-specific requirements, reports, logs, spreadsheets, etc.

Omaha, Nebraska

• Make pricing recommendations on products through their entire lifecycle and execute changes for base and promotional prices, as well as execute seasonal and closeout markdowns• Assist in the execution of various pricing tests from a merchandise and customer perspective and provide recommendations.• Manage weekly promotional sales for email & website messaging• Provide pricing analyses and implement recommended strategies to best optimize sales and contribution impact• Routinely used SQL intermediately through Access & SQL server to pull data for analysis and reporting purposes.

• Forecasts SKU level demand for all channels within category budgets of stock turn, fill rate, initial margin, and liquidation inventory levels• Manages orders and order flow to support forecasts within parameters of receipt plans• Reacted to changes in forecast in a timely manner• Communicates forecast risks or opportunities to the appropriate stakeholdersInsures accuracy of inventory and forecasting systems data• Takes action on inventory issues, including discontinued items, and maintains keen awareness of inventory at all timesIdentifies strategies to minimize the aging of inventory• Partners with stakeholders on liquidation marketing strategies•Works in partnership with Inventory Operations to ensure maximum profitability for OTC

Greater Omaha Area

• Forecasting future inventory sales based on anticipated demand, historical trends and future promotions• Coordinate with Planners, Buyers, Site Merchandising and Marketing to gather information that will assist in accurately forecasting trends• Meet with Planners and Buyers to present and review forecast for any adjustments and to gain final approval before forwarding forecast on to the Purchasing team for reordering• Communicate with Purchasing and Supply Chain teams as necessary• Review reporting such as sales trends, pricing, promotions and featured product placement

Greater Omaha Area

• Forecasted on hand inventory in the categories of light industrial, fitness and games• Meet with buyers to ensure pricing is current, reorder instructions are accurate and to discuss seasonal buys• Tracked purchase orders to ensure timely delivery• Supported all facets of the supply chain team and external departments (i.e. Distribution Center and Accounts Payable

Greater Omaha Area

• Offered support to distribution center as point of contact to Customer Care Center• Used sound judgment and initiative to satisfy internal and external customer requirements• Composed SOP’s for job duties and functions of Customer Care Coordinator• Assisted in coaching representatives during implementation of Oracle ERP system• Utilized frequently to assist Customer Care Representatives with questions pertaining to order resolution

Greater Omaha Area

• Handled escalated service calls • Worked directly with vendors to resolve issues in a timely manner• Assisted in floor coverage to answer Customer Care Representatives question when supervisors were unavailable

Greater Omaha Area

• Informed customers about products of interest and completed the sale• Assisted customers with service issues in regard to their orders• Supported training of new Customer Care Representatives by participating in side by side training• Used by training manager to provide a live call experience for trainees by listening in on my calls

Greater Omaha Area

• Provided billing assistance to EarthLink dial up customers• Reviewed Yahoo personal ads for the 13 guidelines set by Yahoo to maintain the culture of their site• Participated in helping train new Customer Service Representatives

Greater Omaha Area

• Completed basic banking transactions: deposits, withdrawals, ect.• Cross sold banking products to meet all of customers banking needs

Greater Omaha Area

• Assisted customers with account inquires and requests• Created customer awareness of banking products and services