Brandy Burrell Email & Phone Number

Responsible for all aspects of order management from start to finish and will communicate on a daily basis with the following cross-functional teams: Traffic, Accounting, Category Management, Sales, Production and EDI team.Manage customer projects and orders for assigned accounts to meet specific customer requests including customer meetings, facilitating.

Omaha, Nebraska

• Make pricing recommendations on products through their entire lifecycle and execute changes for base and promotional prices, as well as execute seasonal and closeout markdowns
• Assist in the execution of various pricing tests from a merchandise and customer perspective and provide recommendations.
• Manage weekly promotional sales for email & website messaging
• Provide pricing analyses and implement recommended strategies to best optimize sales and contribution impact
• Routinely used SQL intermediately through Access & SQL server to pull data for analysis and reporting purposes.

• Forecasts SKU level demand for all channels within category budgets of stock turn, fill rate, initial margin, and liquidation inventory levels
• Manages orders and order flow to support forecasts within parameters of receipt plans
• Reacted to changes in forecast in a timely manner
• Communicates forecast risks or opportunities to the appropriate stakeholdersInsures accuracy of inventory and forecasting systems data
• Takes action on inventory issues, including discontinued items, and maintains keen awareness of inventory at all timesIdentifies strategies to minimize the aging of inventory
• Partners with stakeholders on liquidation marketing strategies

Greater Omaha Area

• Forecasting future inventory sales based on anticipated demand, historical trends and future promotions
• Coordinate with Planners, Buyers, Site Merchandising and Marketing to gather information that will assist in accurately forecasting trends
• Meet with Planners and Buyers to present and review forecast for any adjustments and to gain final approval before forwarding forecast on to the Purchasing team for reordering
• Communicate with Purchasing and Supply Chain teams as necessary
• Review reporting such as sales trends, pricing, promotions and featured product placement

Greater Omaha Area

• Forecasted on hand inventory in the categories of light industrial, fitness and games
• Meet with buyers to ensure pricing is current, reorder instructions are accurate and to discuss seasonal buys
• Tracked purchase orders to ensure timely delivery
• Supported all facets of the supply chain team and external departments (i.e. Distribution Center and Accounts Payable

Greater Omaha Area

• Offered support to distribution center as point of contact to Customer Care Center
• Used sound judgment and initiative to satisfy internal and external customer requirements
• Composed SOP’s for job duties and functions of Customer Care Coordinator
• Assisted in coaching representatives during implementation of Oracle ERP system
• Utilized frequently to assist Customer Care Representatives with questions pertaining to order resolution

Greater Omaha Area

• Handled escalated service calls
• Worked directly with vendors to resolve issues in a timely manner
• Assisted in floor coverage to answer Customer Care Representatives question when supervisors were unavailable

Greater Omaha Area

• Informed customers about products of interest and completed the sale
• Assisted customers with service issues in regard to their orders
• Supported training of new Customer Care Representatives by participating in side by side training
• Used by training manager to provide a live call experience for trainees by listening in on my calls

Greater Omaha Area

• Provided billing assistance to EarthLink dial up customers
• Reviewed Yahoo personal ads for the 13 guidelines set by Yahoo to maintain the culture of their site
• Participated in helping train new Customer Service Representatives

Greater Omaha Area

• Completed basic banking transactions: deposits, withdrawals, ect.
• Cross sold banking products to meet all of customers banking needs

Greater Omaha Area

• Assisted customers with account inquires and requests
• Created customer awareness of banking products and services