Brandy C. Email & Phone Number

Florida, United States

St Petersburg, Florida, United States

● Manage the work of 20 clinical and non-clinical staff through clear communication and tailored coaching to ensure service delivery in a well-established general surgery practice, serving over 300 patients weekly.● Oversee all of the administrative and business operations with strict attention to detail. ● Manage service vendors, credentialing, supply ordering, on call schedules, payroll, attendance logs, hiring employees, performance reviews, budget management, coordination of physician’s personal calendars, and marketing with an organizational approach. ● Collaborate with 6 physicians to develop business strategies by providing strategic planning, research, and a reliable template for decision-making. ● Facilitated a successful practice merge that included an implementation of an EMR system, legal preparation, banking, created new accounts with existing vendors, coordinated new staffing, negotiated service contracts, physician recruitment and assisted in opening a medical retail entity.

St Petersburg, Florida, United States

● Responsible for oversight and management for the front offices and scheduling department for 4 locations and 15 employees with exceptional time management and multitasking for efficiency. Worked closely with the Medical Director, providers and executive team to provide service excellence. ● Presented, organized and attended remote weekly / monthly meetings. Along with being a member of multiple committees within the organization.● Performed weekly audits, productivity reports with strict attention to detail and in compliance with all standards and regulations to increase customer satisfaction, taking a tactful corrective action as needed. ● Point of contact for conflict resolution with patients, clients, providers and staff. Drafted no show letters, behavioral contracts and discharge letters. ● Reviewed resumes, interviewed and hired for both departments. Created training schedules for all new hires and developed reference guides. Conducted performance reviews and corrective actions for employees. Maintained payroll and attendance logs.

Tampa/St. Petersburg, Florida Area

● Supervised and hired staff within the business office including registration, scheduling, clinical and medical records. Administrative support to the Medical Director and Administrator. ● Ensured compliance with federal state laws, policies, and procedures. Worked with and monitored performance of our third-party coding, billing, and collections. ● Credentialed and monitored over 100 providers by developing a tracking system. Assisted in marketing of the center and relationship building. ● Assisted in the AAAHC survey accreditation with a successful passing. Lead contact for new billing company implementation and EMR software. ● Organized and attended board / MEC meetings.

Tampa, Florida, United States

● Management and coordination of surgery schedules for 4 surgeons.● Managed verification of insurance eligibility and benefits for surgical candidates and determination of patient financial responsibility. Obtained pre-determinations, authorizations, and/or referrals needed for surgery. ● Oversaw clinic schedules for 4 surgeons to ensure that schedules are booked properly.

Tampa, Florida, United States

● Responsible for all day-to-day medical assisting, administrative and sales functions of a busy cosmetic & E.N.T. practice. Provide patients with customer service, education of products, and surgical quotes. ● Facilitated all “back office” technical functions, assisted in-office procedures, patient care, sterilization of instruments, vital signs, documentation, HIPAA / OSHA compliance, sterile field set up. ● Administrative support, scheduling, data entry, triage calls, cash handling, credit / debit processing, and insurance verification. Routinely trained and mentored new hires.