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Account lead managing full sales life-cycle.

Account lead managing architect, contract, and design trade

Account lead managing $1.8M in sales.• Created and executed sales in partnership with architects, contract, and design trade.• Provided clients with high-level of customer service and solutions for any situation.

Managed team of designers with $4.5 M in sales, led team to meet sales goals, and provided support for design process from initial order to delivery. Resolved all escalated customer service issues.• Motivated and coached a team of 8 – 10 design consultants, providing weekly, monthly, and quarterly sales projections, and facilitating product knowledge training. Scheduled work hours for team members, interviewed and hired employees.• Cultivated a strong team environment by implementing development opportunities and providing feedback through performance reviews. • Created and executed design plans for high-profile clients. Highlight of career at Williams Sonoma was being the design lead for a sea-side apartment in Lebanon. Traveled to Lebanon for site visit and was given total design control by owner. Successfully designed all aspects of apartment from furniture, floor coverings, lighting, artwork, linens, and décor. • Executed public relations events including community events, product launches, book signing events, and co-branded promotional networking events to successfully create brand exposure and retail community partnerships.

Responsible for retail sales, customer service, and store merchandising.• Assisted customers with placing and tracking orders and following-up outstanding issues.• Executed and maintained company’s visual standards for displaying merchandise, floor sets, and signage for promotions and price changes.

Responsible for the ground-up creation, design, and implementation of a quality assurance program to bring growing business in compliance with health codes, dietary regulations, sizing standards, and environmental testing.• Implemented Food Safety and Good Manufacturing Practices (GMP) throughout the facility.• Developed and documented processes related to; allergens, recalls, and Critical Control Point (CCP).• Supervised quality assurance team with 2-3 employees per shift working on quality efforts on production floor and in laboratory. • Performed pre-operations inspections and audits to ensure all results were in compliance including analyzing and tracking of microbial testing results.