Brandy Castillo Email & Phone Number

Portland, Or, Us

Portland, Oregon Area

PAS Specialist for the Department of surgical dermatology scheduling for Cosmetic procedure along with surgical procedures (Mohs, Excisions). As a PAS Specialist having an extensive knowledge of Managed Care and scheduling processes in the ambulatory setting. Prior training for the Epic system and current best practice referral workflows. Providing support and backup to the HOS Intake center as needed for cross-coverage including Managed care workflows and Records retrieval. Having a high level attention to detail while providing the highest level of service towards patients, clinical team, and colleagues. Communicating with surgeons regarding pathology reports determining procedures. Maintaining current information on all managed care insurance plans and is up to date with all insurance plan changes. Solid understanding of ICD9/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time.* High-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations.* Understanding pathology reports along with diagnosis* Creating telephone encounters comprehensive for Doctors to read then respond to patients* Thorough knowledge of PAS policies and procedures.* Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.* Proficient with managed care functions including eligibility issues, insurance, authorizations, referrals and TOS payments/collections.* High volume, multi line phone system.* Working knowledge and understanding of medical terminology.* Thorough knowledge of electronic patient scheduling programs.* Exemplary written and verbal customer service skills and communication skills.* Strong customer service orientation.* Effectiveness in customer confrontational interactions.

Macadam Ave

Reception and Administration for 30+ companies using a Multi-line Telephone system. Created and executed existing and new marketing networking tactics to draw in new businesses including HTML Template Advertisement using Microsoft publisher. Assisted with Business development ideas, tactic, and execution associated with the company’s overall outlook. Set up, welcomed and settled new Tenants. Maintained a positive relationship with current, future and past tenants. Notary of the State of Oregon. Also handled high volume email scheduling and telephone correspondence. Daily use of Microsoft, Outlook, Word, PowerPoint, Publisher and Excel. ♦ Staff training/development♦ Online transactions♦ Book keeping♦ High volume email, scheduling, and telephone correspondence ♦ Personalized Care/Problem Solving ♦ Management/Stocking Cash ♦ Interviews♦ Office equipment operations ♦ Inventory/Food/Beverages Merchandising & Stocking♦ Marketing/Sales♦ Multi-telephone system♦ Experience creating blogs/advertisements

Portland, Oregon Area

Planned activities that stimulate growth in language, social and motor skills. Provide children with individual attention. Communication with parents on a regular basis. Assist with managing classrooms that consists of 21, ages 2 to 5 year-old. Provide children with learning experiences that promote their cognitive, social and emotional development. Assisted the teacher with creating and implementing lesson plans. Participate in parent-teacher conferences, ordered supplies, handle record-keeping, and kept a tidy classroom.

Portland, Oregon Area

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Attention to detail, exemplary customer service delivery and team-player attitude.

Portland, Oregon Area

Secured corporate sponsorship and donors. Managed vendor relationships by updating and maintaining files of Donors, Alumni and Staff. Worked closely with catering. Made calls for donations to many different businesses Able to manage budgets, coordinate projects, and balance priorities.