Brandy Chavez Email & Phone Number

Atlanta Metropolitan Area

Nashville, Tennessee, United States

Greater Nashville Area, Tn

Nashville

Manage and solicit group opportunities from various channels for Marriott and Renaissance hotels in the Northern Mid- America Sales Office's portfolio including Chicago Downtown and Suburbs and several states throughout the Midwest. Actively up-selling each business opportunity and appropriately placing business into the right Marriott brand/property to maximize revenue and achieve personal and team related revenue goals.Create detailed proposals to include customized menus to close on the maximum amount of business by completely understanding customer needs and staying in close contact throughout the sales processResponsible for driving customer loyalty by delivering service excellence throughout each customer experience, resulting in building and strengthening relationshops with existing and new customers to enable future business.Exceptional negotiating skills and creative selling abilities to close on business and negotiating contracts. Frequently participate in additional volunteer sales office activities including: training of new hires, shadow days, Associate Appreciation Week and Incentive committees, and Administrative Assistant training sessionsSales Revenue Results:Currently exceed revenue goal at 118% of total goal. Total net revenue for 2010 was $2.3M meeting 105% to goal; and 108% of group rooms goal; closure rate of 55% to an office average of 48% and Event Satisfactory Survey score of 77.6% to a goal of 65%

Execute the planning of a large variety of events including: corporate meetings, conferences, social galas and weddings. Building and fostering numerous relationships; thus encouraging a large repeat client baseAnalyze group projections on a continuous basis to keep hotel forecast current Collaborate with sales and event managers to maximize use of meeting space as a resource to encourage salesParticipate in competitive shops and benchmarking activities against local competitive setsAssisted in creating and designing Catering Menus. Managed 636 group and local catering events from 2007 - 2009, generating 3.9 million in guest room revenue and 2.6 million in catering revenueTwo times Spirit to Serve recipient through 2007 - 2009

Oversee daily operations of the Banquet department encompassing over 65,000 square feet of meeting space and on a routine basis supervise functions from 10 to 1500 covers. Act as a liaison, maintaining open lines of communication between all related departments including: sales, Event Management, Event Technology and the Banquet Culinary team and Event Services. Thus, insuring the highest level of service and satisfaction for the guest.Executing and encourage opportunities to improve the customer experience by seeking feedback and reviewing management reports, taking information and developing strategies to improve department and hotel services.Spearheaded a staff of seven supervisors, fourteen full time associates, eight part-time associates and thirty on-call associates with a "hands on" managerial concept. Implementing and training associates on new standards and procedures. Facilitating Event Operations Training within the department as well as traveling to other hotels.

Bachelor Of Science, Hospitality Of Tourism And Management

TRAINING AND CERTIFICATION

Education record