Brandy Nelson, Mpa, Cpm, Cqa Email & Phone Number

Austin, Texas Metropolitan Area

Plano, Texas, United States

Commissioned by Home CEU Connection; Plano, TX 2016 – 2020Created original audiovisual educational presentations. Distributed education aids to multiple hospitals and health facilities.HIPAA and You | Cybersecurity and the Healthcare Employee | Personally Identifiable Information | Texas House Bill 300: Understanding Patient Rights Under Texas Law, Privacy, and Confidentiality for Non-HIPAA Covered Entities

East Texas Region

Coordinated monthly audits with key stakeholders. Developed job aids to assist with audit processes. Created and provided education to local leadership on current compliance policies and laws. Provided interpretation of regulations and disseminated to key leaders. Assisted Compliance Officer and Privacy Manager with HIPAA privacy walk-throughs, education, investigation, and enforcement activities. • Conducted regulatory compliance audits to evaluate processes and ensure legal and corporate requirements for multiple hospitals and clinics across the East Texas region were met. • Drove development of correction action plans with leadership to improve processes and bring compliance rates to above the 90% goal.• Conducted five (5) or more monthly compliance audits based on Office of the Attorney General (OIG) work plan and Office for Civil Rights (OCR) regulation; presented results to department leaders and hospital administration.

Longview, Texas Area

• Conducted audits and for upper level management, including privacy and CMS audits.• Provided timely and accurate reporting to upper level management, including presenting as needed. Reports have included privacy reporting, hospital statistics, Joint Commission analysis and reporting, UR/MR reporting, and physician and resident compliance reporting. • Devised and provided training for an updated HIPAA compliance program for two hospitals and over 40 clinics. This extended into a pilot a program of HIPAA privacy rounding and reporting, visiting the hospitals and clinics.• As administrator of the Patient Portal, I was instrumental in raising the meaningful use compliance by over 50%. • Employee Activities Committee for the Hospital, including volunteering at various charity events and encouraging employee engagement.• Provided original HIPAA articles for the Staff News based on trending news and research

Las Vegas, Nevada Area

File Processing Team Lead – Reviewed and processed applications and contracts received from client groups.Processed and audited enrollment files. Oversaw account billing, AR, and payment reconciliation. PCP Team Lead – Oversaw daily tasks including managing and running databases. Coordinated with office managers and Member Services to add and remove physicians in network. Established patient rosters. Reviewed and resolved patient billing fallouts. Managed team of three (3) when department expanded. Participated in community outreach.• Assisted in design and implementation of new process for primary care physician assignments by working closely with Southwest Medical Provider Services and Member Services for over 3000 employees for clients including Clark County, MGM Grand, Bellagio Hotel and Casino, and Healthcare Partners, among others • Trained and assisted outside office personnel on file submissions and uploads• Created training on process, policy, and procedure manuals; provided training for over 3000 employees

Ensured taxpayers received prompt and efficient service. Supervised eight (8) associates and scheduled staff to collect taxes for various taxing entities. Verified accuracy of cashiers’ drawers and prepared deposits. Audited refunds, verified payers, and validated payment amounts and disbursements. Produced and reviewed outgoing correspondence including tax certification letters and penalty waiver application packets.Performed accounting functions for revenue. Collected for county agencies including the courts and fines, fees, and forfeitures. Oversaw cash receipts, performed reconciliations, and balanced General Fund account. Prepared monthly financial reports for Clark County Commissioners. Assisted other departments with general ledger entries. Maintained check register of accounts payable and files for payroll and AP checks. Adhered to county guidelines and procedures in preparation of bank transfers and wires; prepared and recorded deposits to SAP for County Treasurer.

Las Vegas, Nevada

• Licensed and credentialed substitute teacher in the nation’s fifth largest school district. Locations assigned included elementary, middle school, high school, and special education including adult education. Frequently these assignments were assigned to at-risk schools. Followed teacher curriculum and instructed and assisted students to help them reach educational goals. I particularly enjoyed working with the older students.

Henderson, Nevada

• Assisted the community manager in all aspects of running a mid-sized apartment community on the outskirts of Las Vegas, Nevada, including employee oversight and payroll with ADP. • Billed and collected rents and utilities, up to and including processing evictions.• Oversaw community marketing and analysis. During my tenure, occupancy was raised from 89% to 97%.• Facilitated a transition from evictions processed by an eviction service to evictions processed in-house by myself, saving the company an average of $110 per eviction. • Coordinated with vendors and maintenance staff to ensure that apartment turnovers and repairs were completed timely.• Completed weekly, monthly, quarterly, and annual occupancy and financial reporting for upper management with excellent reviews.

Clinical Research

Clinical Research Professional Intensive Training Research History Research Concepts ICH GCP FDA Regulations Regulatory Affairs Dissection.

Graduate Level Healthcare Administration Courses

Master Of Public Administration (M.P.A.), Public Administration

Activities and Societies: Public Administration Graduate Association (PAGA) Graduate Certificate - Public Management - 2009 Gold Key Honor.

Education record

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business, Management, Marketing, And Related Support Services