Brandy Denny Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

New York, Ny, Us

Charleston, Sc, Us

• Provide level 3 incident triaging to resolve system issues, fix defects, and provide a RCA• Partner with Engineering and other Corporate IT to test end to end solutions• Analyze requirements, configure, and test and deploy solutions.• S.M.E (subject matter expert) for all BF payroll products, to include Deductionbased Payroll, Enrollmentbased Payroll, Legacy Payroll, API, Recon, etc…• Extract, validate and deliver EDI files• Process ad hoc test and production files and open enrollment files• Perform triage and root cause analysis to data issues found during validations,reported by customers, internal teams, or exception reports from integrated partners• Perform system-to-system audits to ensure data quality• Manage EDI file schedule changes and file processing enhancements• Manage EDI file go-lives and handoffs from Benefitfocus delivery teams• Created and maintain Power Bi dashboard to track daily file errors and file SLA’s• Identify opportunities to improve our processes or technology to achieve increasedefficiency and quality• Analyze and resolve production EDI file error reports• Triage and resolve issues identified in the testing effort• Investigate file failures, troubleshoot general data quality issues• Coordinate fixes or improvements to data issues across multiple departments• Execute testing on new product release• Resolve customer and internal escalations in a timely manner• Train new team members on processes and tools for performing Data Analyst duties

Roseland, New Jersey, Us

•Provide 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll and Comprehensive Benefits, regarding the resolution of product and client issues.•Products supported include all current versions of Payroll, HR, Benefits, Time and Attendance and specialty products offered to Comprehensive Services clients.•Coordinate communication with other regional departments when necessary to expedite responses to critical client situations.•Contacts clients directly to handle escalated issues as required.•Work with Corporate Support and the Development Team to identify and resolve issues and prioritize patch releases.•Remain current with emerging technology in order to provide technical support for new product roll outs and/or existing offerings.•Effectively troubleshoot by replicating errors to develop resolution for client issues.•Provide clear, concise and pertinent communication to the field associates regarding product announcements. Including but not limited to outages, downtimes, updates, patches and migrations.•Act as Regional Office Coordinators for the entire business unit providing all relevant information to the appropriate parties via sharepoint workflows and e-mail notifications.•Assists in new product pilots and product roll outs.

Roseland, New Jersey, Us

•Providing application support, including PayeXpert, HR & Benefits, EzLaborManager, & Portal, to users which includes instruction, navigation, troubleshooting, maintenance & evaluations to determine solutions and alternatives. •Providing guidance & best practice information regarding payroll business issues,researching state and other statutory requirements •Maintaining effective verbal & written communication with all parties. •Monitor any open client issues until successful completion. •Escalate issues to management as appropriate.•Providing World Class Service client satisfaction on each transaction. •Continuously upgrading my knowledge relating to new product rollouts, existing products and statutory/legislative changes. •Respond professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes.•Investigate, research, analyze and test outcomes in order to resolve client questions and/or problems correctly..•Providing critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration. •Research, design and modify complex mainframe features or software applications to meet the client's specific needs.•Implementing additional non-billable features so that ADP product software can benefit the clients need.•Recommending software enhancements or product features to better assist the clients business needs. •Maintaining records of client contact through the CRM (ie. Siebel).•Remain proficient on current applications and related products/features (i.e., Payroll, TLM, HRB, Portal) and learn future products and new tools as they are deployed. •Handling critical client issues which may require working directly with additional ADP Service hubs (ie. TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction.

Roseland, New Jersey, Us

•Field inbound client calls for ezLaborManager products with consistent high quality assurance scores and call statistics.•Providing Technical Support to resolve any hardware and software issues for the Time and Attendance product Suites.•Providing support to all application users, which include upgrade installations, database maintenance, troubleshooting, diagnostics, and using my expertise to determine solutions and/or alternatives.• Resolve multi-product issues such as (PayeXpert, ADP Reporting, & Time & Attendance), and engaging the appropriate service partner when necessary.•Continually upgrading my knowledge and skill relating to new product rollouts and existing products to increase proficiency in my role.

Roseland, New Jersey, Us

•Provide World Class Service on each client interaction.•Professionally respond to client incoming phone calls, web inquiries, emails and faxes in a timely manner.•Support various levels of Payroll and HR clients to provide prompt and thorough responses to service inquiries.•Provide critical and accurate statutory information to clients in payroll and HR areas, such as tax filing and/or benefit administration.•Documenting calls and issues in case management tools•Creating necessary correspondence through email, fax, and mail.•Making outbound calls to participants and other vendors•Provide support to application users of ADP payroll products such as Time & Attendance, ADP Workforce Now, PayeXpert, Pc Payroll for Windows which includes instructions, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.•Assisting clients with registration for ADP training courses (Product training, year-end training in a virtual, class room or self-study atmosphere). •Develop and maintain effective verbal and written communication.•Continually upgrade knowledge and skill base relating to new product rollouts, existing products, and statutory/legislative changes.•Assist in developing the skills and knowledge of new hire associates