Brandy Dickerson Email & Phone Number

Indianapolis, In, Us

United States

- Develop and grow employees to further meet and exceed branch sales goals.- Accept and process consumer loans and mortgage products.- Complete monthly compliance reports for the branch.- Write and deliver semi-annual and annual reviews of employees.- Educate credit union members about products available to meet their financial needs.- Defuse and resolve escalated member disputes.

- Accept and process consumer loans.- Educate credit union members about products available to meet their financial needs.- Walked members through their credit report to help them better understand their financial situation.- Assist members with simple and complex transactions.

- Assist with customer billing and service inquiries.- Place service orders for residential customers.- Process bill payments for customers.- Relay outages to the dispatch department for prompt and accurate resolution.- Efficiently defuse escalated customer calls.

Indianapolis, In

- Control Maintenance and Production Task Cards through printing, preparing, filing, and closing of the cards. - Resolve through problem solving, researching, and collaboration outstanding issues pertaining to task cards.- Review Drawings, Redlines, and Reports to ensure they are compliant with the company I.O.P. before inputting them into the company database.- Distribute internal and external data as requested.- Prepare closed Task Cards for audit.

Indianapolis, In

- Complete Mutual Fund Fiscal Year End Confirmations for third party auditors.- Monitor 22c-2 market timing trading violations on a daily basis.- Completed weekly OFAC check on account level.- Processed daily ACH Reject report on an account level.- Completed Month End and Quarter End Sales Report on a Fund level. - Process investments, redemptions, and transfer paperwork for mutual fund clients.- Open, update, and close customer accounts on computer system database.- Import daily fund prices.- Input and process daily, monthly, quarterly, and annual dividends.- Assist customers with mutual fund inquiries through telephone and written correspondence.- Work with several different mutual funds and brokerage firms on a daily basis.- Assist in the quality control of daily processing to ensure accuracy of information.

Lead Cashier- Trained and provided evaluations on all incoming cashiers.- Developed and implemented new training material for incoming cashiers. - Assisted in the development of a new cashier processing system.- Responded to cashier supervisor requests in person and through telephone contacts.- Ensured that cashiers’ needs in the workplace were met.- Created a schedule that allowed breaks and lunches to operate smoothly without any areas being understaffed.Customer Service Representative - Assisted with customer billing and services inquiries.- Placed service orders for residential Citizens Gas customers. - Assisted in the cashier department when needed. - Mentored new representatives during training classes.- Chosen to attend a customer service presentation at the Mary Briggs Center with supervisor. Cashier- Processed payments for internal and external customers.- Provided billing information to customers.

Bachelor'S Degree, Business Administration And Management, Marketing

Bachelor Of Arts (B.A.), Education

I attended Franklin College, but transferred to Marian before completing my undergrad. I completed 5 semesters worth of elementary.