Brandy Duff Email & Phone Number

United States

Provided accurate information, resolved problems, supervised, trained, guided and coordinated work schedules for all Customer Service employees. Assisted Customer Service with questions from Consumers. Problem solved when the issue did not have a clear resolution. Fielded some calls when the call needed to be escalated to a manager. Resolved consumer complaints through the BBB and Attorney General’s Office. Worked directly with Regional Sales Managers to resolve escalated dealer issues… Show more Provided accurate information, resolved problems, supervised, trained, guided and coordinated work schedules for all Customer Service employees. Assisted Customer Service with questions from Consumers. Problem solved when the issue did not have a clear resolution. Fielded some calls when the call needed to be escalated to a manager. Resolved consumer complaints through the BBB and Attorney General’s Office. Worked directly with Regional Sales Managers to resolve escalated dealer issues. Handled, processed and collected payment for employee purchase orders. Managed a team of 9 employees. Developed the team from 5 to 9 employees to provide outstanding Customer Service. Show less

Successfully managed over 100 dealer accounts. Handled all incoming communications from dealers including email and Live Chat and responded to various questions, including checking on deliveries, product needs, paint colors, and pricing for parts, caps, and lids. Received a high volume of incoming calls on a multi-line phone. Also took calls to cover for other Customer Service Representatives. Processed phone and faxed orders and checked for missing information and accuracy. Contacted dealers… Show more Successfully managed over 100 dealer accounts. Handled all incoming communications from dealers including email and Live Chat and responded to various questions, including checking on deliveries, product needs, paint colors, and pricing for parts, caps, and lids. Received a high volume of incoming calls on a multi-line phone. Also took calls to cover for other Customer Service Representatives. Processed phone and faxed orders and checked for missing information and accuracy. Contacted dealers via phone, email and fax with delivery schedules. Received and resolved calls directly from upset consumers with product defects. Handled, processed and collected payment for employee purchase orders. Maintained up-to-date awareness of old and new products. Worked directly with Regional Sales Managers to resolve dealer issues. Communicated quality concerns from dealers to appropriate departments throughout the company. Show less

Responsible for entering and checking orders for accuracy for all orders placed by dealers via phone, email and fax for all products. Handled all fax back confirmations of orders.

Massillon Ohio

Worked in the Guidance Counselor's Office assisting with computer work, typing, copying, filing and answering the phone.