Brandy Duff Email & Phone Number

United States

Provided accurate information, resolved problems, supervised, trained, guided and coordinated work schedules for all Customer Service employees. Assisted Customer Service with questions from Consumers. Problem solved when the issue did not have a clear resolution. Fielded some calls when the call needed to be escalated to a manager. Resolved consumer.

Successfully managed over 100 dealer accounts. Handled all incoming communications from dealers including email and Live Chat and responded to various questions, including checking on deliveries, product needs, paint colors, and pricing for parts, caps, and lids. Received a high volume of incoming calls on a multi-line phone. Also took calls to cover for.

Responsible for entering and checking orders for accuracy for all orders placed by dealers via phone, email and fax for all products. Handled all fax back confirmations of orders.

Massillon Ohio

Worked in the Guidance Counselor's Office assisting with computer work, typing, copying, filing and answering the phone.