Brandy Dyer Email & Phone Number

San Antonio, Texas Metropolitan Area

• Responsible for operations, customer service, profit and loss management and driving sales goals• Analyze Product reports for wins and opportunities to develop strategies to drive categories andbuild selling skill set of team• Builds customer relations by providing exceptional customer service through buildingrelationships and uncovering needs/wants• Maintains high standards of customer service expectation and knowledge of products of team• Displayed elevated level of… Show more • Responsible for operations, customer service, profit and loss management and driving sales goals• Analyze Product reports for wins and opportunities to develop strategies to drive categories andbuild selling skill set of team• Builds customer relations by providing exceptional customer service through buildingrelationships and uncovering needs/wants• Maintains high standards of customer service expectation and knowledge of products of team• Displayed elevated level of business acumen of trends to ensure goals are at or above standard• Motivated associates and peer managers to meet and exceed goals• Led and participated in management meetings• Recruit, interviewed, hired, developed, evaluated, coached and counseled employees• Able to seamlessly flex leadership style in order to coach and develop team• Builds schedules based off projected sales and daily trends meet payroll guide hoursAccomplishments• Met and Exceeded Store’s Sales Plan 2016, 2017, 2018, and 2019• Trained 2 Store Managers on operations, scheduling, delivering Fossil’s service expectations,product knowledge, and team engagement• Honored with District Awards for Curiosity in 2017, Grit in 2018, and Grit in 2019• 1 of 20 “Fashion Influencers” to give Home Office feedback on current and future product toimpact how Fossil develops styles and understands trends• Promoted to Store Manager February 2015• 1 of 12 Assistant Managers select for first Store Manager Readiness Program - June 2014• Helped store achieve Ops Plan 2013 and 2014• Contributed to store’s $1 Million Club 2011, 2012, 2013, and 2014 Show less

• Executed window and floor displays by utilizing company set sale planner and modified plannerto store layout. Understood floor set-up and updating in accordance to business• Assisted the Store Manager in hiring and training new sales associates by identifying talent anddeveloping sales associates through observation and coaching• Delegated tasks and duties to effectively run store such as: stock, display changes, and markdown• Built customer relations by providing… Show more • Executed window and floor displays by utilizing company set sale planner and modified plannerto store layout. Understood floor set-up and updating in accordance to business• Assisted the Store Manager in hiring and training new sales associates by identifying talent anddeveloping sales associates through observation and coaching• Delegated tasks and duties to effectively run store such as: stock, display changes, and markdown• Built customer relations by providing excellent customer service• Motivated sales associates to drive sales by analyzing last year sales and setting individual salesgoals• Completed schedules for store needs and staffing availability• Qualified customer requirements to offer recommendations that satisfy their needsAccomplishments• Promoted to First Assistant Manager June 2009• Contributed 30% of overall store sales for 2010, the highest revenue generator for the year• Helped store achieve a 19% sales increase for 2010 over 2009 sales• Store won Trendsetter Award in September, November, and December of 2010 based upon thehighest percent gain among 18 stores in the district• Honored with the Excellence in Customer Service Award in 2009 based upon customer feedback Show less